Job Description

About Flix
At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
We are looking for energetic and customer-focused professionals to join our team and ensure seamless operations at our passenger service counters for the upcoming Shuttle Project.
About the Role
As a Ground Operations Executive, you will play a key role in managing day-to-day operations and driving service excellence. You will be responsible for assisting passengers, handling queries, managing ticketing processes, and coordinating smooth departures and arrivals.
As a Shuttle Operations Executive, you will be responsible for managing the day-to-day operations and sales activities at the service counters. Your role will involve assisting passengers, handling queries, coordinating smooth bus arrivals and departures, and ensuring a great customer experience.
Your Key Responsibilities:

• Manage daily operations at passenger service counters
• Handle ticket sales, inquiries, and issue resolution with a strong focus on customer experience
• Ensure smooth coordination of vehicle arrivals and departures
• Collaborate with the operations team to resolve on-ground challenges quickly
• Maintain accurate records of daily sales and passenger data

About You:

• 2-4 years of experience in direct sales - B2C sales preferably, customer service, or operations
• Strong communication and interpersonal skills
• Comfortable working in rotational shifts, including weekends and holidays
• Customer-first mindset with strong problem-solving abilities
• Prior experience in travel, mobility, or hospitality is a plus but not mandatory
• Fluency in Hindi and English is mandatory; additional regional languages are an advantage

Why Join Flix
At Flix, we empower our teams to push boundaries and shape the future of mobility. As we continue to grow in India and globally, we combine cutting-edge technology with on-ground operational excellence to deliver smarter, more sustainable, and more affordable travel experiences.
If you're looking for an opportunity to be part of an exciting new initiative and make a direct impact on passenger experience, Flix is the place where you can lead your journey!

Skills Required