Job Description

: Airport Passenger Reception and Escort
Location: Delhi Airport
Reports To: Airport Operations Manager
Job Summary:
We are seeking a highly professional and friendly individual to join our team as an Airport Passenger Receptionist & Escort. This role involves welcoming arriving passengers at the airport, receiving them with a placard, and escorting them to their designated transportation (cabs). The ideal candidate will have excellent communication skills, a customer-first mindset, and a professional appearance.
Key Responsibilities:
Passenger Reception:
Greet passengers arriving at the airport with a warm and professional demeanor.
Hold a clearly visible placard with the passenger's name or flight details.
Assist passengers in identifying themselves and confirming travel details.
Passenger Escort:
Escort passengers from the arrival gate to the designated transportation area, ensuring a smooth and efficient transition.
Help passengers with luggage (if required) and provide assistance in navigating the airport.
Customer Service:
Offer a friendly, welcoming experience by answering any basic queries regarding airport facilities, transportation options, or local information.
Ensure passengers feel comfortable and supported throughout the process.
Coordination:
Collaborate with airport staff and transportation service providers to ensure timely and seamless transfers for passengers.
Communicate flight delays or changes to the relevant parties when necessary.
Professional Appearance:
Maintain a professional appearance by adhering to the airport's dress code and uniform standards.
Display excellent interpersonal skills and uphold the highest standards of customer service.
Requirements:
Education: High school diploma or equivalent.
Experience: Previous experience in customer service, hospitality, or similar roles is preferred but not required.
Skills:
Strong verbal communication skills.
Ability to work independently and as part of a team.
Friendly, approachable, and professional demeanor.
Ability to remain calm and professional under pressure.
Physical Requirements: Ability to stand for extended periods and assist with luggage when needed.
Working Conditions:
Must be flexible to work in shifts, including weekends and holidays.
Ability to work in a fast-paced and dynamic environment.
Benefits:
Competitive salary and performance incentives.
Training and development opportunities.
If you are passionate about providing exceptional service and enjoy working in a dynamic environment, we encourage you to apply for the position of Airport Passenger Receptionist & Escort.
Submit your Resume@ suresh@gozocabs.com