Job Description

Role Overview
Position Title: Passenger Services Associate (PSA)
Level: Entry Level
Location: Mumbai (BOM)
The Passenger Services Associate is responsible for delivering safe, efficient, and courteous passenger handling services at the airport. This role focuses on customer support, coordination, and smooth execution of ground operations in line with airline procedures. Requirements
Education:
10+2 (Any Stream) Mandatory
Eligibility:
Freshers only
Valid Passport Mandatory
Good communication and customer service skills
Willing to work in rotational shifts
Pleasant personality and service-oriented attitude Key Responsibilities
Assist passengers during check-in, boarding, and arrival processes
Handle passenger queries related to flights, baggage, and airport facilities
Coordinate with internal airport and airline teams for smooth operations
Ensure adherence to airline policies and service standards
Support special passengers including elderly travelers and unaccompanied minors
Maintain a positive and professional passenger experience Why Join Us
Entry opportunity into the aviation industry
Exposure to airline and airport operations
Customer-facing role with strong learning potential
Growth opportunities within aviation services
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Skills Required