Job Description

Hr Contact 9138700347
The Elite Job is looking for dedicated and enthusiastic individuals to join our team as Airport Ground Staff in Thiruvananthapuram.
. This is an excellent opportunity for candidates seeking to embark on a career in the aviation industry.
As a part of the ground staff, you will be responsible for ensuring smooth and efficient airport operations, assisting passengers, and providing high-quality customer service. We seek individuals who are motivated, customer-oriented, and capable of handling a dynamic work environment.
Key Responsibilities:

• * Assist passengers with check-in, baggage handling, and boarding processes.
• * Provide information and support to passengers regarding flight details, delays, and policies.
• * Coordinate with various airport departments such as security, maintenance, and flight operations.
• * Ensure the safety and security of passengers and their belongings at all times.
• * Address customer inquiries and resolve any concerns or complaints in a timely and professional manner.
• * Perform routine inspections of the airport premises, ensuring cleanliness and readiness for passengers.
• * Manage baggage claims and lost luggage issues.
• * Assist in the preparation and execution of emergency procedures, when necessary.
• Required Skills and Qualifications:
• * High school diploma or equivalent qualification.
• * Strong communication skills, both verbal and written.
• * Ability to work in a fast-paced, high-pressure environment.
• * Excellent customer service orientation with a professional demeanour.
• * Ability to work both independently and as part of a team.
• * Attention to detail and the ability to multi-task effectively.
• * Proficiency in basic computer skills (Microsoft Office, airport check-in systems).
• Experience:
• * Previous experience in customer service, hospitality, or the aviation industry is preferred, but not required.
• * Freshers are welcome to apply as comprehensive training will be provided.
• Working Hours:
• * Full-time positions available with rotating shifts.
• * Shifts may include weekends, holidays, and overnight hours as required by the airport schedule.
• Knowledge, Skills, and Abilities:
• * Knowledge of airport safety procedures and regulations.
• * Strong problem-solving skills and ability to handle stressful situations.
• * Ability to remain calm and collected during high-pressure situations.
• * Fluent in English, with knowledge of additional languages being an asset.
• * Excellent interpersonal and communication skills to interact with passengers and team members.
• Benefits:
• * Competitive salary and performance-based incentives.
• * Health and wellness benefits.
• * Paid time off and holidays

Skills Required