Job Description

Job Summary:
HR Service Jobs is currently seeking enthusiastic and motivated individuals to join our team as Airport Ground Staff in Madurai Airport. This is an exciting opportunity for freshers who are passionate about the aviation industry and customer service. As a member of the ground staff team, you will play a crucial role in providing a smooth and efficient airport experience for passengers. You will be the face of the airport, ensuring that all passengers receive exceptional service from check-in to departure.
Key Responsibilities:

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Passenger Check-in: Assist passengers with check-in procedures, baggage handling, and ensuring that all travel documents are in order.

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Customer Assistance: Provide excellent customer service by addressing passenger queries and concerns, offering support for boarding, seating arrangements, and more.

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Baggage Handling: Safely and efficiently manage luggage, ensuring that baggage is correctly tagged and loaded for departure.

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Flight Information: Ensure passengers are well-informed about flight schedules, delays, gate changes, and other relevant information.

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Security and Safety Procedures: Adhere to all airport security protocols, including screening passengers and their belongings, maintaining safety always.

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Coordination with Airlines: Collaborate with airlines to ensure smooth boarding, departures, and smooth operations at the airport.

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Emergency Response: Respond quickly and professionally in case of any emergencies or disruptions, ensuring the safety and comfort of passengers.

• Required Skills and Qualifications:
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Educational Qualification: Minimum 10+2 or equivalent. A degree in hospitality or tourism is an added advantage.

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Communication Skills: Excellent verbal and written communication skills in English and Hindi. Knowledge of additional languages is a plus.

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Customer Service Orientation: Strong focus on providing outstanding customer service with a friendly and approachable attitude.

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Attention to Detail: Ability to ensure accuracy in handling check-in processes, baggage, and passenger information.

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Team Player: Ability to work collaboratively in a team and handle multiple tasks in a fast-paced environment.

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Problem Solving Skills: Ability to handle passenger complaints or concerns with patience and professionalism.

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Physical Stamina: Ability to stand and walk for extended periods and lift light to moderate weights (such as bags).

• Experience:
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Freshers Welcome: No prior experience is required, though any experience in hospitality, tourism, or customer service is a plus.

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Experience in Aviation (Preferred): Previous experience in a ground staff role or other related positions at airports is desirable but not mandatory.

• Working Hours:
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Shift-based working hours, including early mornings, evenings, weekends, and public holidays. Flexibility is essential to accommodate the airports operational hours.

• Knowledge, Skills, and Abilities:
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Basic Computer Skills: Ability to use a computer for checking in passengers and handling booking systems.

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Knowledge of Airport Procedures: Familiarity with airport and flight operations is a plus.

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Cultural Sensitivity: Ability to interact with people from diverse cultural backgrounds.

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Time Management: Ability to work efficiently under pressure and meet deadlines.

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Safety and Security Awareness: Understanding of aviation safety and security regulations.

• Benefits:
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Competitive Salary: Attractive salary package based on experience and skills.

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Health Insurance: Comprehensive health coverage for employees.

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Training and Development: Ongoing professional training to enhance your skills and advance your career in the aviation industry.

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Travel Perks: Enjoy discounts on airline tickets for both you and your family.

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Career Growth Opportunities: Potential to advance to higher roles within the aviation industry.

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Employee Discounts: Access to discounts for various services and products.

• Why Join Us:

HR Service Jobs is committed to providing an inclusive, dynamic, and rewarding work environment. As a part of our ground staff team, you will be an integral part of the aviation industry, offering you opportunities for growth, development, and exposure to international standards in customer service. We value our employees and believe in fostering a positive workplace culture where everyone can thrive.
How to Apply:
Interested candidates can apply by sending their updated resumes to us with the subject line Airport Ground Staff - Madurai Application. Alternatively, you may apply directly on our website.
Applications will be reviewed on a rolling basis. Shortlisted candidates will be contacted for an interview.
Hr Contact Us 9211656769