Job Description

:OverviewWELCOME TO SITAWe're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?Are you ready to love your job? The adventure begins right here, with you, at SITA.PURPOSEResponsible for successful ordering and delivery of customer orders as per scope and committed lead time. To be fully accountable & responsible on conducting Airport Customer LAN connectivity feasibility studies with local Airport Authority, suppliers or local SITA personnel during presales phase to meet customer requirements. This also includes post sales the ordering and delivery of the Airport Customer LAN connection at the airport as per customer expectations.What will you do:

• Manage successful delivery of customer orders to the agreed scope, quality and time.
• Liaise with designated customer contact to assess local site requirements and readiness for delivery initiation.
• Place work orders and coordinate with internal teams, suppliers and customers to ensure timely delivery of all required components.
• Work with customer, suppliers and internal teams to reserve resources and schedule installation/ migrations.
• Coordinate with cross-functional technical teams to resolve delivery roadblocks.
• identify and coordinate alternate solutions when delivery is at risk in with relevant stakeholders.
• Ensure effective transition to operations and billing.
• Obtain Customer acceptance of the delivered orders.
• Keep internal tools up to date with delivery, technical and billing related information.

QualificationsEducational Background

• Bachelorxe2x80x99s degree in computer science, Information Technology, Networking, or a related field.
• Relevant trainings and certifications in networking or project management

Qualifications

• Knowledge of order to bill processes.
• Ability to work with multiple teams and stakeholders in a global environment.

CORE COMPETENCIES

• Service Delivery
• Stakeholder Management
• Resource Management
• Change Management
• Communication
• Problem solving
• Customer focus

Experience

• 5 xe2x80x93 6 Years of hands-on experience into Delivery and Services.
• Experience coordinating with cross-functional technical teams and managing customer/vendor relationship

WHAT WE OFFER:SITAxe2x80x99s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:xf0x9fx8fxa1 Flex Week: Work from home up to 2 days/week (depending on your Team's needs).
xe2x8fxb0 Flex Day: You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments. We encourage open communication with your manager about your needs and routine.
xf0x9fx8cx8e Flex-Location: Enjoy up to 30 workdays of benefits, anywhere in the world!
xf0x9fx8cxbf Employee Wellbeing: Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life.
xf0x9fx9ax80 Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning!
xf0x9fx99x8cxf0x9fx8fxbd Competitive Benefits: Access competitive benefits tailored to the local market and your employment status.SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.

SITA