Job Description

We are looking for:
Job Title NOC Manager
Location Bangalore
Terms Permanent & work from office only
Experience 5 - 9 yrs
Desired skills and requirements:
Must Have:
68 years of NOC Manager experience/Team Lead at NOC
ITIL/ITSM or other industry-related certification is preferred
People leadership and direction experience
Professional manner and customer service experience
Understanding of Telecommunication networks and methodology required
Excellent communication skills
About the Role:
Supervision: Oversee the daily operations of the NOC team, ensuring all activities align with
company standards and objectives.
Training and Development: Train, mentor, and develop NOC staff, ensuring they are up to date
with the latest technologies and best practices.
Scheduling: Manage staff schedules to ensure 24/7 coverage, including on-call rotations.
Incident Response: Lead the response to network incidents, including outages, security
breaches, and performance issues, ensuring timely resolution.
Escalation Procedures: Develop and implement escalation procedures for incidents, ensuring
critical issues are promptly addressed.
KPIs, KRA's and SLAs: Define and track key performance indicators (KPIs) and service level
agreements (SLAs) and Team KRA metrics.
Reporting: Generate regular performance reports, highlighting trends, issues, and areas for
improvement.
Stakeholder Communication: Serve as the primary point of contact for network related issues,
communicating effectively with internal and external stakeholders.
Process Improvement: Continuously evaluate and improve NOC processes and procedures to
enhance efficiency and effectiveness.
Team HR
Audit and Review: Conduct regular audits and reviews of NOC operations to ensure quality and
compliance which includes regular health checks on customer environment.
Vendor and Contract Management: Lead Customer Onboarding and contract Renewals.
Feedback Integration: Incorporate customer feedback into NOC processes to improve service
quality and responsiveness.
Service Improvement: Implement strategies to continuously improve the customer experience
regarding network services.
Knowledge Base: Develop and maintain a comprehensive knowledge base for the NOC team.
Continuous Learning: Promote continuous learning and development within the NOC team,
encouraging certification and further education.
Workshops and Trainings: Organize workshops and Trainings to keep the team updated on the
latest trends and technologies.
Custom Reports: Create custom reports for different stakeholders, providing insights into
network performance and health.
Metrics Development: Develop new performance metrics to better evaluate the effectiveness
of the NOC.
Regulatory Compliance: Ensure the NOC operations comply with all relevant regulatory
requirements.
Abouts Us:
Airowire Networks is a leading network consultant and a system integration firm operating for a
decade. Our presence has spread across India, the United States and Singapore.
We cover end-to-end enterprise IT management, professional services, managed services and
network automation services.
For more information, please visit us at or on our LinkedIn page at