Job Description

Job Title: Customer Contact Centre Agent
Industry: Aviation / Customer Service
Location: Ahmedabad, India
Job Type: Full-time
Minimum Qualification: High School Qualification (IATA or Airline Basic Tariff certification is a plus)
Experience: Minimum 2 years in airline reservations, ticketing, airport check-ins, or contact centers Roles and Responsibilities:

• Respond to customer inquiries via phone, email, and web chat
• Sell, up-sell, and cross-sell products and services
• Handle new reservations, ticket modifications, refunds, and fare calculations
• Ensure customer satisfaction by providing accurate and timely information
• Escalate complex queries to senior team members as needed

Qualifications & Skills:

• Experience with Amadeus GDS is essential
• Strong communication skills in English (spoken and written)
• Ability to manage high call volumes in a fast-paced environment
• Customer-focused approach with a problem-solving mindset
• Adaptability to new systems and processes
• Willingness to work in shifts

Skills Required