Job Description

Requirements:

Minimum

4 years of experience

in the Airline/Aviation/Travel industry. Strong understanding of the

Travel B2B market

and/or airlines. Proven ability to handle

domestic and international group booking queries

. Excellent communication skills (verbal & written) with proficiency in email correspondence. Good knowledge of

MS Excel

for reporting and data management.

Responsibilities:

Be a part of

FareHawker GroupDesk

, responsible for handling

group queries

(domestic & international). Action group queries by coordinating with senior team members. Communicate with travel agents/B2C clients, understand group booking requirements, and work on matching budgets for group confirmations. Reply to flight and fare enquiry emails. Manage

group ticketing, refunds, and re-bookings

of tickets. Handle airline ticket booking requests from both internal & external customers. Resolve cases related to

queries, requests, complaints, and appreciations

. Coordinate with various

internal departments and airlines

for smooth operations. Offer

alternative flight & fare solutions

to retain customers. Draft professional, concise, and clear

emails & letters

to customers. Make

recommendations

based on customer needs and complaints. Maintain and update

reports in Excel

. Perform other duties assigned by management.
Job Type: Full-time

Pay: ₹12,000.00 - ₹30,000.00 per month

Benefits:

Cell phone reimbursement Commuter assistance Health insurance Internet reimbursement Paid sick time Paid time off Provident Fund
Ability to commute/relocate:

Manish Nagar, Nagpur, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Bachelor's (Preferred)
Experience:

Air Ticketing: 4 years (Preferred)
License/Certification:

Travel & Tourism (Preferred)
Work Location: In person