Job Description

Location:

Fully Remote (Work from Home)

Shift Type:

Rotational Shifts, including night shifts aligned with US time zones

Work Timings:

Must be willing to work across US time zones (PST / MST / CST / EST)

Role Overview:

We are hiring skilled Customer Support professionals to assist short-term rental property hosts and guests operating in the USA market. This role requires first-hand knowledge of Airbnb's internal customer support structure, policies, escalation frameworks, and communication standards gained through direct full-time internal employment at Airbnb, Inc.

Mandatory Qualification - Prior Airbnb Employment:

Applicants must have worked directly at Airbnb, Inc. as a full-time internal employee in Customer Experience, Host Support, Guest Support, or Trust & Safety teams. This requirement is strictly based on professional competency and domain expertise.

Legal & Compliance Disclaimer:

This job is

not affiliated with, endorsed by, partnered with, or associated with Airbnb, Inc.

We do not request, require, or permit the use or disclosure of any

confidential, proprietary, or non-public Airbnb information, internal systems, intellectual property, or trade secrets

in this role or during the recruitment process.

Candidates must remain compliant with any applicable

non-disclosure agreements (NDAs), employment contracts, or post-employment obligations

from their previous role at Airbnb, Inc. Applicants must not share any confidential Airbnb data as part of the application or job responsibilities.

Key Responsibilities:

Handle guest and host support inquiries professionally and efficiently Manage reservations, refunds, check-in/check-out concerns, listing issues, safety communications, and escalations Provide timely, accurate, and solution-focused responses Maintain professional, client-facing communication for high guest satisfaction Coordinate with property hosts and internal teams to ensure seamless operations Work on a laptop or desktop during assigned shift hours Take ownership and accountability for support cases

Required Skills and Experience:

Direct full-time internal employment experience at Airbnb, Inc. (mandatory) Fluent English communication (spoken and written) Strong knowledge of Airbnb support workflows, policies, and case resolution frameworks gained internally Experience handling escalations, conflicts, and time-sensitive support cases Willingness to work rotational shifts in US time zones Strong problem-solving and case ownership mindset Hospitality or short-term rental support experience is an advantage

Technical & Work Requirements:

Minimum 15 Mbps stable internet connection Laptop or desktop required (minimum 8 GB RAM recommended) Must be present in front of the system during assigned shift hours Must ensure secure and private handling of all client and case data Ability to work independently with minimal supervision
Job Type: Full-time

Pay: ₹20,000.00 - ₹22,000.00 per month

Benefits:

Work from home
Application Question(s):

Have you worked with Airbnb company ?
Work Location: Remote