Job Description

We are seeking a motivated and detail-oriented Air Ticketing Executive to join our growing team. This is an entry-level opportunity ideal for individuals passionate about aviation and eager to build a career in the travel and tourism industry. You'll play a key role in managing airline ticket reservations, ensuring accurate issuance, and delivering exceptional customer service for our travel packages.
Job Responsibilities:

• Process airline bookings accurately and efficiently using GDS platforms (e.g., Amadeus, Sabre, Galileo).

• Issue and reissue airline tickets, handle cancellations, and process refunds in compliance with airline policies.

• Provide accurate, up-to-date information to clients regarding flight schedules, fare rules, and travel requirements.

• Assist customers with booking inquiries and resolve ticketing issues quickly and professionally.

• Maintain precise records of all ticketing transactions and related documentation.

• Stay informed on the latest airline fare structures, ticketing procedures, and travel advisories.

• Assist in handling customer complaints and queries related to air travel and ticketing.

Collaborate with the tours and operations team to ensure seamless travel arrangements.
Qualifications:

• High school diploma or equivalent; a degree or diploma in travel and tourism is a plus.

• IATA certification in air reservation, ticketing & reporting

• Basic computer literacy and proficiency in Microsoft Office Suite.

• Excellent communication and customer service skills.

• Strong attention to detail and accuracy.

• Ability to work in a fast-paced environment.

• Willingness to learn and adapt to new technologies and airline policies.