Job Description

:

Domestic & International Travel Management. Managing travel plans for clients, this includes managing booking for airlines. Ensuring that the best rates and travel are opted for at all times. Collect and verify necessary documents and information for updating KYC. Handling the application process for mileage cards and ensuring all required information is submitted. Keeping clients informed about the status of their mileage card applications. Coordinate and email the plans, booking details to clients. Ensure this is done seamlessly. Correspondence related to Payment collections and Follow-up. Maintain and update clients queries in the excel for follow-up. Maintain and swiftly resolve clients feedback of travel facilities as needed. Prepare & maintain database (ticket bookings, client communications, mileage cards and KYC documents) in system and as well as hard copy for future references. Address and resolve any issues related to ticketing, such as booking errors or cancellations. Stay updated on industry trends, changes in travel regulations, and new technologies related to ticketing and travel services. Provide feedback to management on ways to enhance customer satisfaction and streamline processes.
Job Specification :

Bachelor's degree from recognised university 2-3 years' experience in customer service industry Hotel or Tourism & Travel industry experience would be an added advantage Proficient with Microsoft Office software and phone systems Excellent written & verbal communication skills (Gujarati, English, Hindi) Attention to details, Coordination Skills, Interpersonal Skills, Negotiation Skills, Time Management
Job Type: Full-time

Pay: From ?18,000.00 per month

Work Location: In person