Job Description

Responsibilities

:

Assist customers in booking flights, including providing information on available airlines, flight schedules, and fares

Process ticket reservations and issue electronic and paper tickets using Global Distribution Systems (GDS)

Handle ticket modifications and cancellations, including rebooking flights and calculating refund amounts

Provide exceptional customer service by addressing customer inquiries and resolving any issues related to flight reservations

Collaborate with airlines and travel suppliers to ensure accurate and up-to-date information is provided to customers

Stay updated with industry trends and airline policies to provide accurate and timely information to customers

Follow standard operating procedures and company policies to ensure compliance with industry regulations and customer satisfaction

Qualifications

:

Any Degree with Previous experience in a similar role or in the travel industry is preferred

Proficient in using Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo

Strong knowledge of airline codes, fares, and flight regulations

Excellent communication and customer service skills

Ability to multitask and work in a fast-paced environment

Attention to detail and accuracy in ticketing and reservation management

Familiarity with airline policies and procedures

Ability to handle difficult customer situations and provide effective solutions

Skills

:

Proficiency in using Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo

Strong communication and interpersonal skills

Excellent problem-solving abilities

Attention to detail

Ability to work in a team

Knowledge of airline codes, fares, and flight regulations

Customer service orientation

Ability to handle stressful situations

Job Types: Full-time, Permanent

Pay: ₹300,000.00 - ₹480,000.00 per year

Benefits:

Cell phone reimbursement Flexible schedule Health insurance Paid sick time Paid time off Provident Fund Work from home
Ability to commute/relocate:

Ashok Nagar, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

Do you have experience in Travel Industry & Flight Ticket Booking
Education:

Bachelor's (Required)
Experience:

Air Ticket Booking: 1 year (Required)
Language:

English (Required) Tamil (Required)
Location:

Ashok Nagar, Chennai, Tamil Nadu (Preferred)
Shift availability:

Day Shift (Required)
Work Location: In person