Job Description

Ensure the customer KPI\'s, quality and deliverables are met. Primary contact to Worldwide customer department users on process inquiries and day to day operations Technical Support and consulting on the integration of the customers IT Applications to the central gateways Support towards Security and Risk compliance controls with respect to various Bosch regulations Request handing on all the support queries from the customers and Escalation handling on need basis. Consult stakeholders on Access Management related topics. Mailbox handling and query handling Qualifications BCA/MCA/BSC/MSC and graduation 65 - 75% aggregate Minimum 3 years of Experience in the relevant skills Other SKills Knowhow in IT systems Experience in Access Reviews and Information Security and Risk Management Experience in Annual Recertification activities and coordination with multiple stakeholders and end users Good Business Process knowledge (Like Purchasing, logistics, Sales, etc.,) Experience in SAP authorizations (SAP roles, transaction codes, etc.,) will be an added advantage. Overview and Experience in Information Security and/or Identity and Access Management Processes will be an added advantage. Good working knowledge in MS office (Excel, word and PPT). Knowhow in excel functions (E.g., Pivot table, charts , lookup functions, etc.,) Basic overview and experience in VBA scripts, Macros and BI reporting tools will be an added advantage Professional oral and written communication skills Know-how on ITIL service management processes will be an added advantage Should be a good team player, flexible and deadline oriented Additional Information Bosch ampl a constantemente su presencia internacional, ya que para nosotros la diversidad cultural representa una de nuestras mayores fuerzas. Impulsamos continuamente el crecimiento de nuestros m s de 17 mil asociados, quienes desarrollan todo su potencial en una de las empresas con m s alta calidad en materia de tecnolog a. Valoramos el balance entre vida personal y laboral como una de las principales herramientas para mejorar la creatividad y productividad de nuestros asociados.

Monster