Job Description

- Designation - Customer Care Executive- Location - Rohini West ( New Delhi)- CTC - Upto 30K- Shift Timings -10:30 Am - 8:30 PmKey Responsibilities:- Handle inbound and outbound customer interactions via calls, emails, chat, or other communication channels.- Resolve customer complaints and queries promptly while ensuring customer satisfaction.- Escalate unresolved issues to the relevant departments and follow up until closure.- Maintain detailed and accurate records of customer interactions in the CRM system.- Collect customer feedback and share insights with the management team to improve service quality.- Meet defined KPIs such as response time, resolution rate, and customer satisfaction scores.Interested candidates can call or WhatsApp me on 92890 08078 Harshita (ref:updazz.com)

Skills Required