Job Description

How to apply?

Send your CV and portfolio to hr@whitemastery.com

Role Overview

We're looking for a sharp, execution-focused

Conversational AI Delivery Specialist

to drive the end-to-end onboarding, implementation, and success of our AI-powered voicebot and chatbot solutions. You'll be the primary point of contact for clients across industries such as Real Estate, Telecom, Hospitality, Healthcare, and Logistics--ensuring seamless deployments, optimized conversational flows, and measurable ROI.

In this cross-functional role, you'll collaborate closely with product, engineering, and customer success teams to translate client needs into live, high-performing AI solutions.

Key Responsibilities

Client Onboarding & Implementation

Translate client requirements into structured chatbot/voicebot workflows using our proprietary platform. Configure intents, dialog flows, API integrations, escalation logic, and fallback strategies. Coordinate custom development or backend integrations with engineering teams when needed.

Project & Stakeholder Management

Act as the single point of contact for client delivery, managing timelines, scope, and project milestones. Conduct regular client reviews, UAT sessions, and facilitate smooth handovers with documentation.

Platform Configuration & Testing

Deploy and test bots across various channels including WhatsApp, Web, IVR, and more. Troubleshoot and resolve issues post-deployment in coordination with technical teams.

Training & Enablement

Train client teams on using the dashboard, understanding analytics, and tuning conversations. Provide ongoing support to help clients optimize their AI performance.

Collaboration & Reporting

Partner with AI trainers, product teams, and solution engineers to continuously improve our platform. Share client feedback and usage insights to inform product enhancements and new feature development.

Required Skills & Qualifications

1-3 years of experience in product delivery, project management, customer success, or technical consulting (preferably in SaaS). Solid understanding of conversational UX, APIs, and logic trees. Excellent communication, time management, and stakeholder management skills. Ability to manage multiple client projects simultaneously in a fast-paced environment. Bonus: Experience with platforms like Twilio, Freshchat, Zendesk, or WhatsApp Business APIs.
Job Type: Permanent

Pay: ?25,000.00 - ?30,000.00 per month

Schedule:

Day shift
Supplemental Pay:

Performance bonus
Ability to commute/relocate:

Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

What's your current availability to join if selected? What AI tools or platforms have you worked with?
Work Location: In person

Expected Start Date: 02/06/2025