Job Description

Date

11-Jan-2026 10:11 PM

Region

IN

Company

Sify Digital Services Limited

About US

A Fortune 500 India company, Sify Technologies is India's most comprehensive ICT service & solution provider. With Cloud at the core of our solutions portfolio, Sify is focussed on the changing ICT requirements of the emerging Digital economy and the resultant demands from large, mid and small-sized businesses.
Sify's infrastructure comprising the largest MPLS network, 10 top-of-the-line Concurrently Manageable DCs, partnership with global technology majors, vast expertise in business transformation solutions modelled on the cloud make it the first choice of start-ups, incoming Enterprises and even large Enterprises on the verge of a revamp.
More than 10000 businesses across multiple verticals have taken advantage of our unassailable trinity of Data Centers, Networks and Security services and conduct their business seamlessly from more than 1600 cities in India. Internationally, Sify has presence across North America, the United Kingdom and Singapore.
Sify, https://www.sifytechnologies.com/, Sify Technologies and www.sifytechnologies.com are registered trademarks of Sify Technologies Limited.

Job Details

Experience

15 - 20 years

Notice Period

Immediate

Job type

Not Mentioned

Locations

Mumbai

Key Skills

CISM, CISO, ISO 27001, Iso 9001, ITIL - Incident, Change and Problem Management, ITSM - Service management, NOC Management, PMP, PMP - Test Certifction

Qualification - B.E./B.Tech./MCA/MBA/Graduate/Post-Graduate in any stream from a recognized university.
Certifications (Mandatory) - PMP / ITIL/ Six Sigma (Intermediate or Expert) equivalent certification.
Additionally ISO LA/PCIDSS/CISA/CISM Certification will be an added advantage
Experience:Minimum 12 years of overall experience, with 8+ years in managing large-scale networking or IT infrastructure projects, preferably in the BFSI sector. Proven track record of managing nationwide WAN deployments, DC/DR infra, network operations, and OEM/vendor coordination.
Key Technical Exposure (Preferred):Cisco ACI, SD-WAN (preferably Cisco Viptela) Network monitoring and automation tools (NMS, ITSM, ITAM, NPMD, IPAM, etc.) Active-Active NOC operations setup Experience in managing hybrid environments (on-prem + cloud)
Skills Competencies:
Strong leadership with decision making ability in high pressure scenarios.

Effective team management with proven conflict resolution capabilities.

Excellent communication skills - verbal and written in English, Hindi/local language proficiency preferred.

Hands-on experience working with banking clients, especially in regulated, SLA driven environments.

Capability to handle senior level discussions and cross-functional stakeholder alignment.

Strong governance, documentation and program tracking skills (RAG, RAID, MoMs, escalation handling).

Roles Responsibilities:Responsible for setting up direction for Program Management team, Operations Management team, and Technical Delivery team to carry out activities. Responsible for handling high-level escalations. Responsible for smooth working of operations at all levels (NOC, GITC, DCs, LHOs, Zonal Offices, Branches Foreign Offices). Primarily accountable for successful implementation of the project; act to remove critical project bottlenecks. Identification of working team members, Project Management Office (PMO) members, and team leads. Single point of contact for Bank's senior management. Be a part of Steering Committees set up by the Bank for rollout of IT Projects, if required by the Bank. Responsible to define job profiles of resources which are part of this RFP to accomplish the project goals. Responsible to implement all requirements mentioned in this RFP. Ensure SLA/KPI compliance, with focus on continuous service improvement through structured governance and reporting. Drive execution and governance of ongoing key initiatives such as Cisco ACI and SD-WAN implementation across the project. Monitor and optimize use of deployed tools including NMS, ITSM, ITAM, NPMD, IPAM, ensuring integration into daily operations. Lead delivery team capability enhancement through focused training, certification programs, and performance tracking. Ensure robust documentation, audit compliance, and alignment to ITIL/ISO 27K/9K and security frameworks. Proactively engage with internal/external audit bodies and drive closure of observations within committed timelines. Maintain strategic visibility over all the IT/networking assets and ensure health, availability, and service assurance across locations. Coordinate across cross-functional teams to enable seamless collaboration between field operations, data center teams, and the client.

Skills

CISM


CISO


ISO 27001


Iso 9001


ITIL - Incident


Change and Problem Management


ITSM - Service management


NOC Management


PMP


PMP - Test Certifction

Industries

BFSI and Financial


Telecom / ISP / Banking


Banking and IT


DATA NETWORKS (Routing & Switching)


Datacenter and IT Infrastructure Management