Job Description

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India\'s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly \'Digital India\' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.RoleTL - Transport SMEJob Level/ DesignationM2Function / DepartmentCircle OperationsLocationChennaiHiring ManagerJob Purpose

• Responsible for end to end circle Transport & Mobility IPCPE network
• Best in class voice and data service experience
• Best enterprise service experience
• Best of Experience in understanding of Telecom NW from Service point of starting from BTS/E- Node B to Core layer including MW, Access optical NW, DWDM & IP.
• Best of enterprise service experience in transport domain including knowledge on the latest Enterprise products.
• Analytical skill sets and having hands on experience of various NMS platforms to do L1 level of Troubleshooting to support the RAN Field operation
• Meet NPS/TNPS/DCR for your respective circles in transport domain
• Usage of all available VIL tools to deliver value to our mobility and enterprise customers
• Ensure that the customer & service complaints (2G/3G/4G/ 5G) are as per target value.
• Conducting various Access level audits at BTS & MW and driving the correction to keep Customer experience at the best
• Drive quality & standardization programs to ensure SLA and health of the services by effectively manage OEM vendors and circle operations.
• Develop and deliver availability for Access & transport network and services.
• Bring innovation into the operating methods in terms of design accuracy and correction, resource selection, and process automation & Capable of developing Macros and driving L1 level of automation to reduce the field efforts.

Key Result Areas/Accountabilities

• Drive Transport field Engineers to deliver Best in class Transport KPI for the circle
• Coordinating with SNOC, CODE & other functions to achieve End service delivery to maintain high experience standard for mobility and enterprise services.
• Deliver transport service KPI for mobility and enterprise services.
• Performance and resource optimization
• Driving various Restoration and audits for services for Access NW.
• Develop service improvement plan and deliver as per timeline.
• Deliver packet loss , jitter and latency value as per agreement
• Periodic Service performance audit and Correction
• Ensure that network utilization is within the guideline defined
• Analysing Accedian /Sev One /MYCOM usage to deliver best customer experience in transport domain
• Driving SW upgrades and New features

Core Competencies, Knowledge, Experience

• 10 to 12 Years of Experience in Domain (Telecom/IT/OEM ) with 5 years of experience in handling Major Telecom Network Domain
• In depth understanding of various Telecom protocols and interfaces of 4G & 5G NW as well as understanding on MW, Optical & IP protocols and products to understand drive Service @ L1 layer.
• Technical expertise in MW/ SDH/DWDM/Ethernet/IP-MPLS technologies
• Service awareness in Mobility and Enterprises domain.

• Knowledge of service performance KPIs/SLA benchmarking and strategies for continual performance improvement.
• Excellent capabilities of driving team & coordination cross function & communication skills.

Must have technical / professional qualificationsB-Tech Electronics and Telecommunications with 10+ years of Experience having above CapabilitiesVodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

Vodafone Idea