Agm Response & Resolution
Year Ahmedabad, Gujarat, India
Job Description
Role
Response and Resolution Process Factory - Team Member
Job Level/ Designation
M2
Function / Department
Customer Service - Corporate/Service Partner Operations
Location
Ahmedabad
No of Positions
1
Job Purpose * Manage Quality resolution of issues with the help of circle, corporate vertical teams for a group of circles
- Analyse the reason for the escalation and provide quick resolution
- Arrest the possibility of issue reoccurrence
- Analysing gaps in the process/people/product
- By ensuring gaps addressed with the help of respective vertical/functional team
Manage Quality Resolution: * Ensure timely closure of the issues to deliver Service Levels
- Minimal repeat of the issues from the closures
- Quality of resolution scores : TNPS
- Continuous improvement in Improved productivity
- Issues closed with other verticals/functions in deploying automation, proactive resolution
- Excellent analytical skills to identify the process/product gaps and provide resolution
- Self-motivated, willing to excel
- Operational experience with all phases of telecom customer life cycle like call centre, back office, retention
- Graduate/Post Graduate/ MBA with a min 5-7 years of experience in various customer service roles with expertise in managing operations and management experience
- Good Analytical Skills
Corporate & Circle colleagues currently handling similar roles are eligible.
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Job Detail
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Job IdJD2970249
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAhmedabad, Gujarat, India
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EducationNot mentioned
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ExperienceYear