Job Description

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.
VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.
VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
VIL is an equal opportunity employer committed to diversifying its workforce.
Role
Regulatory FLX - Corporate
Job Level/ Designation
M2/AGM
Function / Department
Enterprise/Customer Service
Location
Corporate
Job Purpose
Primary responsibility of this role is to ensure meeting Regulatory requirement for VIBS. Mandatory and Standard reports to be shared on time to time basis.
He / She is responsible for driving Regulatory compliances and follow regulatory guidelines along with respective stakeholders to ensure compliance on UCC / TCCCPR.
He / She is responsible for the partner management and governance to ensure NIL service disruption in the process guidelines on the service operations.
He / She has to ensure all the standard reports being shared to Service Management team for Service performance.
Key Result Areas/Accountabilities
Strategic

• 100% compliance on Regulatory reports on monthly / quarterly basis.
• Ensure effective and timely responses to TERM Cell / DoT query
• He / She is accountable for Be-Spoke process and partner management and Governance to ensure NIL service disruption.
• To be accountable for DOT audits on TL 9000, Network, ASR, PMR, DPCA, VAPT

Operational

• Ensure Regulatory reports are being shared with 100% accuracy.
• Enable Service Managers to drive adoption of digital journey.
• Strong Governance on process with partners (Be-Spoke solution) and IT team to improve efficiency.
• Ensure and support Service Management team for PR / PO process.
• Drive Regulatory Compliance and Audits as per the scheduled frequency

Core Competencies, Knowledge, Experience

• 7+ years of experience into Telecom industry.
• Domain knowledge of Telecom - specifically from Service Operations.
• Should have IT and Telecom understanding.
• He / She should have Analytical and logical approach.
• Regulatory monthly, quarterly and as and when required reports, Annexure & Justification to be submitted for the audits.

Must have technical/ professional qualifications

• Powerful influencing/ negotiation skills, effective relationship management skills.
• Should have "First Time Right" approach in driving internal team / partners.
• Hands on experience in Process writing
• Understanding of FL services and transforming it to IT for development.
• Should have knowledge on the governance in terms of TRAI and DOT audits in telecom

Educational Qualifications

• Bachelor in Engineering Degree
• ITIL Certification on Foundation,

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership