Agm
Year Pune, Maharashtra, India
Job Description
Job Req ID: 37949
Location: Pune, IN
Function: Other
About:
No of Positions
1
Job Purpose
Responsible for site operations, Own and deliver customer service Experience on processes defined in IBCC and OBCC for the designated site/s
Key Result Areas/Accountabilities
- Manage and deliver Key KPI’s though effective operations and partner Management.
- Support to partner as a VIL representative on Customer issue addressal, timely escalation close looping, IT support through mediation between Site and Corporate
- Capacity Planning and Execution in site
- Identify customer issues through identification of potential issues.
- Stake holder Management
- KPI deliverables
Key Accountabilities – Service Levels TNPS – ASAT and FTF UC% age Audit Observation on Site Governance Initiatives for process enhancements and correction on customer pain areas /performance impacting areas
Core Competencies, Knowledge, Experience
- SME on existing systems and processes
- Partner Management and handling
- Ability to deliver through inter personal skills, people management
- Strong Execution Skills
- Strong Analytical Skills, CC Operations experience including Outbound Retention process experience
Must have technical / professional qualifications
- Graduate/Post Graduate/ MBA with a min 7-10 years of experience in various customer service roles , preferably Customer facing/interacting roles
- Knowledge of various systems, process and reporting tools
- Good analytical abilities
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Job Detail
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Job IdJD2886504
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPune, Maharashtra, India
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EducationNot mentioned
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ExperienceYear