The Assistant General Manager (AGM) of The Big Bridge, Gular plays a pivotal leadership role in ensuring the seamless daily operations of this boutique property. This position supports in
delivering exceptional guest experiences, maintaining operational excellence, and nurturing a warm, personalized hospitality culture that reflects the brand's identity. The AGM serves as a hands-on leader who oversees staff performance, operational standards, guest satisfaction, and property profitability.
KEY RESPONSIBILITIES1. Operations Management
Supervise and coordinate daily hotel operations across front office, housekeeping, F&B, maintenance, and guest services.
Ensure smooth functioning of all departments with an emphasis on quality, efficiency, and consistency.
Monitor property cleanliness, maintenance, and safety standards to maintain a premium boutique atmosphere.
Conduct regular inspections of rooms, common areas, and service points to ensure readiness and brand compliance.
2. Guest Experience & Service Excellence
Personally engage with guests to understand needs, resolve issues, and create memorable experiences.
Oversee guest communication channels--including reservations, feedback, and online review platforms.
Ensure high levels of hospitality, warmth, and professionalism in all guest interactions.
Implement personalization initiatives that highlight the charm and uniqueness of boutique property.
3. Team Leadership & Staff Development
Lead, train, and motivate staff to provide top-tier service at all times.
Manage staff scheduling, performance reviews, and personnel development plans.
Foster a positive and collaborative work environment aligned with the property's values.
Conduct briefings, ensure SOP adherence, and maintain discipline and operational ethics.
4. Financial & Administrative Responsibilities
Assist in budgeting, forecasting, cost control, and financial reporting.
Support revenue management activities, including pricing strategies, occupancy tracking, and promotions.
Monitor departmental expenses and ensure efficient resource utilization without compromising quality.
Review procurement needs and maintain vendor relationships.
5. Sales, Marketing & Guest Relations
Collaborate with marketing and sales teams to promote the property's offerings and events.
Oversee local partnerships, boutique experiences, curated activities, and guest engagement programs.
Ensure consistent branding and storytelling across guest touchpoints.
6. Safety, Compliance & Property Standards
Ensure compliance with safety, hygiene, and regulatory requirements.
Oversee property security protocols, emergency responses, and staff training.
Maintain all licensing, audit standards, and operational documentation.
QUALIFICATIONS & EXPERIENCE
Bachelor's degree or diploma in Hospitality Management or related field.
4-7 years of hospitality experience, preferably in boutique, luxury, or heritage properties.
Strong knowledge of hotel operations, guest service standards, and hospitality systems (PMS, POS, etc.).
Proven leadership abilities with excellent interpersonal and communication skills.
Ability to multitask, work under pressure, and make decisions that uphold guest satisfaction and operational integrity.
KEY SKILLS & ATTRIBUTES
Warm, guest-oriented demeanor with a passion for boutique hospitality.
Strong organizational and time-management abilities.
Eye for detail and a commitment to quality.
Financial awareness and analytical thinking.
Adaptability and a hands-on approach to solving daily operational challenges.
Ability to inspire, guide, and build a cohesive team culture.
WORK ENVIRONMENT
The AGM is expected to maintain a visible presence throughout the property, including guest areas, operations back-end, and outdoor spaces, ensuring all aspects of the boutique guest experience run smoothly and consistently.
Job Type: Full-time
Pay: ?50,000.00 - ?60,000.00 per month
Work Location: In person
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