Job Description

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India\'s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly \'Digital India\' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role purpose:

• Primary responsibility of this role is to ensure meeting Regulatory requirement for VBS. Mandatory and Standard reports to be shared on time to time basis to ensure compliance.
• He/She is responsible for driving Digital initiatives and engage with IT / partner team to developed in minimum timeframe and deploy it in production.
• He/She has to ensure all the standard reports being shared to Service Management team for Service performance.

Key accountabilities and decision ownership:

Strategic

• 100% compliance on Regulatory reports on monthly / quarterly basis.
• Ensure effective and timely responses to TERM Cell / DoT query
• He is accountable for Be-Spoke process and Governance to ensure NIL service disruption.
• Drive Digital Initiatives and ensure Operational activity to digital platform to be smooth.

Core competencies, knowledge and experience:

• 10+ years of experience into Telecom industry.
• Domain knowledge of Telecom - specifically from Service Operations.
• Should have IT and Telecom understanding.
• He should have Analytical and logical approach.

Operational

• Ensure Regulatory reports are being shared with 100% accuracy.
• Enable Service Managers to drive adoption of digital journey.
• Strong Governance with partners (Be-Spoke solution) and IT team to improve efficiency.

Ensure and support Service Management team for PR / PO

Must have technical / professional qualifications:

Desired Competencies/ Skills

• Powerful influencing/ negotiation skills, effective relationship management skills.
• Should have \xe2\x80\x9cFirst Time Right\xe2\x80\x9d approach in driving internal team / partners.
• Hands on experience in Process writing
• Understanding of FL services and transforming it to IT for development.

Educational Qualifications

• Bachelor in Engineering Degree
• ITIL Certification on Foundation,

Key performance indicators :

• 100% compliance on Regulatory reports
• Effective deployment of Digital initiatives on timely manner.
• Enable Service Managers with required reports for Performance review.

No Service disruption from Be-spoke partners.

Role profile

It\'s important to have a clearly defined role profile for a number of reasons:

• So that the individual understands what they are expected to deliver and their performance can be measured against the profile
• For recruitment so that the right person with the right skills is recruited to do the job
• To demonstrate how the organisational goals will be delivered and to ensure there is no overlap between roles

Please note that this profile will be used internally and externally - It must be simple and free of Vodafone acronyms and jargon so that an external candidate can understand it. It must also contain no confidential information that we would not want an external candidate to see

Please note that all Vodafone role profiles must align to the Vodafone Way - customer obsessed, innovation hungry, ambitious & competitive, one company & local roots, speed, simplicity and trust

To support our desire for speed, simplicity and trust, the role profile must fit onto one page and be completed in the Vodafone font

Prepared by/Date/Unique job ID: Make sure you add your name and date. The Resourcing Team will provide a unique job ID

Role title: Create a title that summarises the nature of the role and complies with role naming guidelines provided by Group Organisation Effectiveness e.g. you cannot have \'Senior\' in the title to comply with age discrimination legislation

Band: Enter a suggested Band but this will be defined formally by Reward through the banding and grading process. Information provided on the next page supports this process

Reports to: This is the single person that the role reports into with a hard line for performance management. Other matrix reporting responsibilities can be captured in accountabilities section

Function, Department, Location: Define where the role sits in the organisation and location expectations, including where extensive travel is required

Role purpose: Summarise the purpose (expected outcomes) of the role in one clear and simple sentence beginning with \'to\' plus a verb e.g. \'to manage\' or \'to provide\'

Key accountabilities and decision ownership: Document the top 5 accountabilities for the role, including accountability for key decisions. These should be free of jargon and not overlap / repeat each other. They should show the breadth and depth of the role

Key performance indicators: Define no more than 3 measurable indicators that will demonstrate that the person in the role is delivering effectively against their accountabilities. These need to link clearly to the accountabilities and be specific and measurable

Core competencies, knowledge and experience: Define no more than 5 qualities and experiences that will help the person deliver the role

Must have technical / professional qualifications: Note any essential qualifications (nice-to-haves should be captured in core competencies, knowledge and experience). This may not be applicable for all roles

Budget owned: Define the financial responsibility for the role. This may not be applicable for all roles

Direct reports: List all direct reports (hard line reporting, role is responsible for performance review for these reports). This may not be applicable for all roles

Dotted reports: List all dotted reports (dotted line matrix reporting, role influences performance review for these reports but not responsible for it). This may not be applicable for all roles.

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

Vodafone Idea