Job Description

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.
VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.
VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
VIL is an equal opportunity employer committed to diversifying its workforce.
Role
AGM - Enterprise Digital DevOps
Job Level/ Designation
M2
Function / Department
Digital
Location
Pune / Mumbai
Job Purpose
Responsible to work closely with product owner and digital delivery team and own delivery task
Responsible for creating, monitoring and improving the critical operational KPIs of the in scope digital assets.
Advises and executes administrative activities against the operations plans, to enable the achievement of the Technology strategy
Key Result Areas/Accountabilities

• Supports the team to deliver appropriate actions to keep the system/service in good working order, preventing incidents from arising and restoring system/service to normal operation in line with objectives and KPIs
• Effectively coordinates with colleagues to deliver required applications, systems and solutions for all end-users, related to incident management, problem management, change and release management and vendor management
• Understands market trends and contributes to suggested improvements for processes, procedures and business interfaces related to IT Operations and maintenance activities, ensuring operating efficiency for all applications and support;
• Executes the tasks and activities in line with the plan to ensure the effectiveness of the area;
• Supports the end-to-end projects that improve customer and employee satisfaction;
• Supports the team in automation and digitisation, capacity planning, analysing, reporting and investigating service performance metrics;
• Maintains relations with internal and external partners
• Uses communication skills to exchange ideas and information in a concise and logical way to support the team priorities, resolve incidents and interface with 1st line teams and with suppliers on incident resolution;
• Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.

• Must have understanding of Agile methodology
• Knowledge of deployment CI/CD Pipeline
• Datalog Monitoring and Troubleshooting
• Skills in Web-Server technologies desirable
• Corresponding Incident- and problem-management process
• Monitor and Diagnose
• AEM
• Incident Response
• DevOps
• Security
• Software Engineering
• Data Analytics and Insights
• Critical Thinking
• Customer Centricity
• Service and Delivery Management

Must have technical / professional qualifications

• B. Tech
• MBA Preferable

Years of Experience
Min. 5-7 years of overall experience
Industries to look from
Telco, Large IT services companies, Digital Native Cos
Ideal Organizations to look from
Digital product companies, matured startups, Service cos. Accenture/ IBM/ Kyndrl etc.
Direct reports
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Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership