Job Description

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India\'s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly \'Digital India\' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. * Organisation Structure

NATIONAL VIBS BC&C HEAD
Lead Collection Governance B\'CNC
Team Member Collection Governance

• Job Purpose (In one or two sentences)

This position primary role is to provide essential support to the collection efforts of the organization. Work closely with the collection team and other stakeholders to ensure the effective and efficient recovery of outstanding and debts owed by customers. Will be handling, payments and TDS processing, vendor allocation and pay-out calculation and validation. The candidate should be responsible validation and reconciliation of monthly collection and bad debts reported numbers with finance.

• Key Accountabilities / Key Result Areas (Max 5)

• Process and post customer payments through various channels such as NEFT, cheque, electronic transfers, or credit card transactions. Ensure accuracy in recording payments and update customer accounts accordingly.
• Perform regular payment and TDS reconciliations of customer accounts to ensure accurate and up-to-date records of outstanding balances and adjustments made. Identify and investigate discrepancies or errors, and collaborate with relevant departments to rectify issues.
• Prepare regular reports on collection performance, bad debts, and key metrics to assist in tracking progress and identifying trends.
• Managing vendor allocations, agreement, PO & PR, pay-out calculation and validation.
• Tracking from baby care projects to legal recovery process.
• Managing collection base mapping guidelines as per the GTM and performance metrics.
• Managing process, Internal and External Audits.

• Core Competencies, Knowledge, Experience, Technical / Professional Qualifications (Max 5)

• Target Oriented Approach
• Risk assessment and analytics
• Manage Internal & External audits
• Sound in Process / systems knowledge / experience
• Strategic thinking ability and good data analysis skills
• Excellent Communication Skills and presentation skills

• Key Performance Indicators (Max 5)

• Billing Vs Collections - VIBS PORTFOLIO
• Vendor Performance Metrics
• Payment &TDS posting TAT
• Internal & External Audit reports
• Partners management
• Complaint Management
• National Policy creation, Implementation and Monitoring

• Annual Budget Owned / Key Quantitative Parameters like Workforce managed etc.

• Bad debts Enterprise
• Cash Collection
• Involuntary Churn

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

Vodafone Idea