Job Description

Urgent hiring for AGM CALL CENTER

Profile- AGM CALL CENTER

Experience- 13 +Years

Ctc- upto 30 Lpa (depends On interview)

Working Days- 6 days

Location- Gurgaon sec- 18

Job Responsibilities-

To look after 700 seats outbound call centre operations and deliver high productivity through controlling, monitoring, analyzing & reviewing system. Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews. Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations. Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades. Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.

Interested candidates can share updated resume for shortlisting

Thanks & Regards

HR. Mandeep Kaur

7303439933

Job Types: Full-time, Permanent

Pay: ₹2,500,000.00 - ?3,000,000.00 per year

Benefits:

Health insurance Provident Fund
Schedule:

Day shift Fixed shift Morning shift
Supplemental Pay:

Performance bonus Yearly bonus
Application Question(s):

Total experience in AGM CALL CENTER? number of agents and cliend handling currently? Experience in expert in domestic out-bound sales process? Current location? ok with Gurgaon sec- 18 ? Current CTC? Expected CTC? Notice period?
Experience:

Outbound call centre sales process : 6 years (Required)
Work Location: In person