Job Description

A Body Shop Assistant Manager (AGM) job description in the auto industry involves supporting the Body Shop Manager by overseeing daily operations, managing staff, ensuring quality repair work, and maintaining customer satisfaction. Key duties include assisting with staff training and development, managing inventory, handling customer inquiries and complaints, ensuring compliance with safety and industry standards, and contributing to financial management and budgeting. The AGM helps to improve efficiency and productivity while supporting the manager in achieving shop goals for service excellence and profitability. Key responsibilities

Staff and Team Management:

Assist in hiring, training, and mentoring technicians and support staff. Support the manager in motivating the team, scheduling work, and overseeing performance.

Operations and Quality Control:

Help supervise daily operations to ensure efficient workflow and timely completion of vehicle repairs. Monitor and ensure repair work meets high-quality standards and industry guidelines.

Customer Relations:

Assist in handling customer inquiries, resolving conflicts, and ensuring a high level of customer satisfaction. Help build and maintain positive relationships with customers and insurance adjusters.

Inventory and Financials:

Assist in managing the inventory of supplies and equipment. Support the manager in preparing budgets, tracking financial records, and managing the department's profitability.

Safety and Compliance:

Help enforce safety procedures and ensure compliance with all relevant industry and environmental regulations. Ensure proper safety equipment is available and maintained.

Process Improvement:

Assist in developing and implementing process improvements to enhance efficiency and productivity within the body shop.
Qualifications and skills

Experience:

Proven experience in the automotive or collision repair industry, often including a background as a Service Advisor or Team Leader.

Technical Knowledge:

Technical knowledge of automotive repair and maintenance processes is essential.

Leadership:

Strong leadership, team management, and supervisory skills.

Customer Service:

Excellent communication and customer service skills.

Financial Acumen:

Ability to understand and assist with budgeting, financial records, and reporting.

Organizational Skills:

Strong organizational, time management, and problem-solving abilities.
Job Types: Full-time, Permanent

Pay: Up to ?80,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person