Job Description

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.
VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.
VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
VIL is an equal opportunity employer committed to diversifying its workforce.
Role
Data Core Operations
Job Level/ Designation
M2
Function / Department
Central Operations Group-Active Operations
Location
Mumbai
Job Purpose
The role will be responsible for managing effective operations of Packet Core network handling data services & base network for IMS services as well as IOT / M2M /Enterprise Mobility Services with strong governance, monitoring of the defined KPI/SLAs and to fulfill the key demands as per the business requirements.
To Collaborate with SNOC, MS-Partners, OEM's, Circle, Planning & various inter-functional teams, with the objective to ensure timely & systematic execution of tasks & resolution of escalated issues
Network elements involved (As per deployment)
GGSN/GW, PCRF, DNS, CGNAT Collector, SGSN, MME, Gi/DNS Firewall, Vo-WiFi Core nodes (EPDG, AAA), Enterprise/M2M/IOT platforms including IP elements (Leaf/Spine/Switches/Routers) installed either in Baremetal or Cloud environment
Key Result Areas/Accountabilities

• Managing Packet Core Network & M2M/IoT/Enterprise Mobility services nationally in terms of operational governance & improving customer experience
• To supervise all major activities on live network with complete understanding & ownership
• To work in close co-ordination with OEMs for RCA analysis, TAT improvement & Permanent fix for outage incidences or recurring cases
• Support business for implementation of new data products - increase in revenue
• Support to Circle/SNOC/Planning/CS/IT/Marketing and product teams for Customer issues and product implementation
• Handle Security related action points and regulatory compliance
• Drive continuous improvement and process change suggestion to management, take charge of upgrades/HW replacements suggested by vendor for Data Network in close co-ordination with cross functional teams.
• Act as Central Point of contact for all Incident / Support related issues. Ensure timely resolution of issue raised by RA, Legal & Mediation team related to Paco CDR/IPDRs

Core Competencies, Knowledge, Experience

• Should have prior experience of working in Packet Core Operations domain and managing various portfolios. Experience on cloud infrastructure and related technologies will be added advantage.
• Experience on implementing mass projects.
• Good Knowledge of Packet Core, Vo-WiFi Platforms along with call flow. Extensive knowledge of telecom and IP domain.
• Having sound knowledge of Enterprise/IOT/M2M domain to manage Enterprise related activities.
• Should have strong experience on working with strategic partners and managing MS/NOC teams.

Must have technical / professional qualifications

• BE/B. Tech in Electronics & Communication
• CCNA/CCNP & Cloud related certification would be added advantage
• Good stakeholder-management skills
• Effective communication and inter-personal skills
• Proactive in approach with positive attitude

Years of Experience
10+ years of experience.
Industries to look from
Telecom (Experience in any TSP or any Telecom OEM or Telecom with IT)
Ideal Organizations to look from
Cisco, Nokia, Huawei, Ericsson, ZTE, Mavenir or any Telecom Service Provider.
Direct reports
NA
Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership