Job Description

Job Req ID: 48046
Location:
Pune, IN
Function: Other
About:
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.




We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.




VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.




VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.




VIL is an equal opportunity employer committed to diversifying its workforce.

Role

Regulatory & Term Management

Job Level/ Designation

M2

Function / Department

Customer Service

Location

MAH

Job Purpose

To Co-Ordinate, Handle and to ensure compliant subscriber base as per Regulatory Norms for All LOB's. As a cluster Compliance & regulatory SPOC, one has to Ensure timely & accurate Reporting to Corporate/Circle ; Process Correction /Process enhancement/ NC Closure and to Adherence National audit calendar for all LOB's of CS

Key Result Areas/Accountabilities

Ensuring timely submission and accuracy of all regulatory reports before submission. To ensure acurate TERM Data & Reports before submission ADHOC Reports/Data/CAF/Document requirements from LSA Nodal To Facilitate timely submission of ATR To Ensure Timely Submission of Data for UCC/DLT/TSP Blacklisting Ensure all NC raised are closed within specified timeframe as per the NC categorization. Regular interlock with LSA Nodal/CS SPOC LSA TERM Audits: Co-ordination for Enterprise Timely action and ATR submission for LSA TERM Audits LEA/DIU/IMEI Blacklisting ATR Co-Ordination (Timely Action & Submission to ensure compliance) UCC/TSP Blacklisting/DLT Process co-ordination and to ensure timley ATR To identify the opportunity for automation/process improvement to reduce cost and improve processes for better customer experience To be 100% Compliant in dashboard To handle enterprise VTM Audit / Special Audits / DIU Cases etc with close co-ordination of Cluste Nodal and CS Team To conduct audit of processes shared by Corporate in National Audit Calendar within specified timeframe. TERM Monthly TERM complaince including adhoc TERM audits for all LOB's Compliance to all the interventions by DoT/TRAI to quality of subscriber verification such as Sanchar Sarthi/ASTR/Industry Bulk/NCRP/LEA referred (DIU) 1.Proactive Corrections- POS, Base Clean UP, Data base & Systemic Corrections. Proactive CAF re-push 2.Internal Team audit Compliance & finding (Internal Audit + Internal quality audits) 99%+ Trainting & Quality a) Timely Feedback and Traing to Field Operation team for Reported Non Compliance wrt TERM Audits/Special Audits b) To Organize minimum Training Sessions for Circle/VIBS Team - TTT Customer Effortless Experience. Constantly improve Onboarding experience . Atleast 2 best practice/project per qtr to improve customer onboarding experience & regulatory compliance

Core Competencies, Knowledge, Experience

Excellent analytical skills to Improve process/product wrt Regulatory guidelines Good coordination & Influencing skills 7+ years of work experience telecom domain

Must have technical / professional qualifications

Graduate with experience in various roles of CLCM operations and Resolution Strong Knowledge of MS Excel/Preferred Knowledge of MS Access Vendor/Team Management External Stake Holder management

Vodafone Idea Limited

(formerly Idea Cellular Limited)

An Aditya Birla Group & Vodafone partnership