Job Description

What success looks like in this role:

Manages the efforts of assigned Delivery Management associates / team members. Ensures team members follow established procedures and deliver exceptional client service across all aspects of delivery management, including:
o Developing and updating / adapting delivery related project plans, timelines and schedules,


o Coordinating day-to-day project tasks,


o Monitoring project progress and updating status reports,


o Participating in client meetings, helping manage expectations and helping address emerging questions / issues,


o Working with internal product, technical and other teams to ensure issues are addressed and resolved in a timely and accurate fashion,


o Providing accurate client status reports,


o Representing clients to internal teams and service organizations.


Engages with clients to exchange information, gather requirements and expectations and ensure high levels of satisfaction. Serves as a key point of contact for process related questions or issues.
o Monitors team performance and outcomes, addressing and resolving competency and related issues. o Works with any 3rd Party providers and sub-contractors to ensure the implementation of deliverables.

Agile Delivery & Ceremonies

Lead and facilitate

Scrum ceremonies

: sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives. Own

release management

, coordinating dependencies, approvals, and production readiness. Maintain transparent

delivery plans

, sprint goals, velocity tracking, burndown/burnup charts, and impediment logs.

Backlog & Scope Management

Partner with Product Owner(s) to

shape and prioritize the backlog

based on business value, risk, and technical constraints. Ensure well-formed

user stories

with clear acceptance criteria; drive

Definition of Ready/Done

and quality gates.

Technical Delivery Stewardship

Demonstrate working knowledge of

mobile app development

(e.g., Flutter),

RESTful APIs

,

CI/CD pipelines

, and

cloud services

. Interpret

architecture diagrams

, identify

dependencies

, and facilitate alignment across engineering, QA, and DevOps. Collaborate on

build and release pipelines

, feature toggles, and environment strategies to improve deployment reliability.

Risk, Quality & Governance

Proactively identify and manage

delivery risks, issues, and assumptions

, maintaining mitigation plans. Establish

QA strategies

with test leads: test plans, automation coverage, non-functional requirements, and defect triage. Drive

continuous improvement

via data (e.g., cycle time, lead time, escaped defects), retrospectives, and action follow?through.

Stakeholder & Communication

Create clear, concise

status updates

and dashboards for business and technology stakeholders. Manage

expectations, trade?offs, and scope changes

in line with priorities and capacity. Facilitate

onshore/offshore

collaboration across time zones, ensuring handover quality and shared understanding.

Tools & Ways of Working

Champion effective use of

Azure DevOps

and/or

Jira

for planning, tracking, reporting, and release workflows. Uphold

Agile best practices

, coaching teams and stakeholders on Scrum, Kanban, and scaled frameworks as appropriate.
#LI-CM1

You will be successful in this role if you have:

5-10 years

of experience in Agile delivery and project management, including

Scrum

leadership. Proven track record leading

sprint planning, backlog refinement, release management

, and other ceremonies. Hands?on experience with

Azure DevOps

and/or

Jira

for end?to?end delivery tracking.

Technical understanding

of mobile app concepts (e.g.,

Flutter

),

APIs/integration

, and

CI/CD

practices; ability to interpret architecture and system dependencies. Strong capability in

delivery at pace

,

risk management

, and

issue resolution

. Demonstrated

stakeholder management

, communication, and expectation setting aligned to business priorities. Experience working in an

onshore/offshore (UK/India)

delivery model. Bachelor's degree in Computer Science, Engineering, Information Systems, or related field (or equivalent experience).

Preferred / Nice to Have

Certifications:

CSM/PSM

,

SAFe Agilist

,

PMI?ACP

. Exposure to cloud platforms (

Azure

,

AWS

, or

GCP

) and mobile app store release processes. Experience with

test automation

frameworks and

observability

tooling (logs, metrics, tracing). Familiarity with

Kanban

,

Lean

, and

value stream mapping

.
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