Job Description

Company Description
Are you ready to trade your job for a journey
Become a FlyMate!
Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we're on a mission to deliver the world's most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable
Perhaps, that is you!
Who we are:
Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We've since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.
Today we support more than 4,600 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.
With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we're looking for FlyMates to join the next stage of our journey as we continue to grow.

We, at Flywire, are seeking an Agile-savvy Project Manager with a strong Business Analysis background to serve as the bridge between our product, engineering, and customer-facing teams. You will own delivery of critical projects to our data and analytics solutions--eliciting requirements, breaking down complex features, and guiding cross-functional squads to on-time, high-quality releases. This role requires the individual to work in a dynamic environment with the ability to switch contexts quickly.
What You'll Do
Drive Agile Delivery

• Document our delivery process and ensure the data and analytics teams are trained and onboarded to the new process
• Define required attributes that we need to track in JIRA and ensure its well documented
• Serve as Agile Coach and Scrum Master for cross-functional teams (data engineers, analytics engineers, business intelligence developers, etc.).
• Facilitate all Agile ceremonies (Sprint Planning, Daily Stand-ups, Refinement, Demos, Retrospectives).

Prioritization & Planning

• Review incoming tickets and partner with our data engineering and business intelligence leads to manage our backlog, prioritize tickets, estimate work breakdown, level resources, and establish milestone plans.
• Ensure tickets are properly categorized (e.g. Incidents vs. New Work) and triage tickets appropriately based on type, criticality, and scope.
• Partner with our BI and Data Engineering teams to gather and document business & technical requirements (user stories, acceptance criteria, process flows). Ensure all details are properly captured and documented in JIRA.
• Decompose features into Epics, Stories, and Tasks; maintain and groom the product backlog.

Technical Liaison

• Translate business goals into business and technical features for technical teams
• Ensure traceability from requirements through design, development, testing, and deployment

Stakeholder Management

• Own communication with leadership, external partners, and internal stakeholders--providing status updates, risk assessments, and mitigation plans.
• Coordinate cross-team dependencies and change management.

Quality & Continuous Improvement

• Partner with QA to define test plans, acceptance tests, and support UAT.
• Define and analyze sprint metrics (velocity, cycle time, defect trends); drive process improvements to boost predictability and quality.
• Create reports and insights on our ability to execute and deliver, highlighting where improvements can be made

Qualifications
Here's What We're Looking For:

• 5+ years combining Agile project management and business-analysis experience in a SaaS or payments context
• Proven track record as a Scrum Master or Agile PM, ideally with dual BA responsibilities.
• Strong technical fluency--comfortable reading API specs, data schemas, and system diagrams.
• Excellent at writing clear user stories, acceptance criteria, process maps, and status reports.
• Exceptional communicator--adept at aligning data / analytics, and business teams.
• PMP, PMI-ACP, CSM or equivalent. Agile certification is strongly preferred.

Additional Information
What We Offer:

• Competitive compensation, including Restricted Stock Units
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight - for new or aspiring managers!)

Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your "go-to" person for any questions.
Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices diversity, gender equality, and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset, and we're excited to watch our unique culture evolve with each new hire.
#LI-Hybrid