Business Analyst with background in Healthcare domain
to join our growing team. This role bridges the gap between business needs and technical solutions, ensuring clarity and success in every phase of the project lifecycle.
Primary Role and Responsibilities
Process Improvement & Optimization
Map existing end to end billing and tech processes
Review and Identify inefficiencies or bottlenecks
Recommend and implement workflow improvements to enhance productivity and reduce claim denials
Use process mapping tools (e.g., Visio) to document current and future state processes
Requirements Gathering & Documentation
Collaborate with stakeholders (service delivery/billing, tech developers, and management) and lead meetings to gather business and system requirements
Translate business needs into clear, actionable documentation (e.g., SOPs, process flows, use cases, user stories).
Healthcare Compliance & Quality Assurance
Ensure processes comply with ISO and other UK healthcare-related regulations
Identify risks and recommend controls or audits to maintain compliance
Data Analysis & Reporting
Use tools like Power Bi to analyse trends and KPIs.
Develop actionable insights from data to guide decision-making
Training and Compliance & Support
Act as a bridge between trainer and quality manager and management to ensure up to date training and standardise service delivery across PB
Assist in training efforts for new systems or processes
Secondary Responsibilities
Project Management Support
Support or lead small-scale process improvement or tech implementation projects
Monitor timelines, dependencies, and deliverables to ensure project goals are met
Stakeholder Communication
Facilitate regular meetings or workshops to align stakeholders on priorities, timelines, and outcomes
Communicate findings and recommendations clearly to both technical and non-technical audiences
Training & Change Management
Develop training materials and support onboarding of staff to new tools or processes
Help manage the change process by preparing teams for transition and minimizing disruption