Job Description

Job description
Some careers shine brighter than others. If you\xe2\x80\x99re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of consultant specialist
In this role, you will:

• Defining user stories and gathering and translating requriements from the buisnes users into technical requirements that can be used by the development team to deliver a solution
• Delivering process improvements and clear workflows with clear communications to the end user;
• Facilitating internal communication (discussions, decision making and conflict resolution) and fostering effective collaboration between teams;
• Working with product owners to manage backlogs and define new requests including the definition of clear and testable acceptance criteria;
• Driving and managing workshops to map workflows, processes and gather requirements, with a variety of stakeholders \xe2\x80\x93 Technical, Non technical, Heads of department;
• Obtaining cross team consensus, in order to drive progress forward towards a goal;
• Working with stakeholders to manage scope and ensure prioritized product backlog is refined periodically to align with customer priorities
• Managing queries and engagements from various stakeholders and teams;

Requirements
To be successful in this role, you should meet the following requirements:

• Experience working as a Business Analyst within an agile Software Development team for at least three years;
• working as a Business Analyst and relevant industry certification;
• Excellent skills and knowledge of collaborative leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency;
• Knowledge of the patterns and techniques used in an Agile project e.g. burndown metrics, backlog tracking, velocity, task definition, retrospectives and defect management;
• Experience in defining artifacts used in Agile delivery eg epic, stories, tasks;
• Excellent communication skills and able to drive and manage workshops independently;
• Experience of managing stakeholders
• Competency in Microsoft Excel, Visio and PowerPoint in order to conduct data analysis and present raw data in a simplified manner displaying trend analysis and highlighting outliers/exceptions;
• Experience in deliverying process flow diagrams and process improvements associated with complex system flows;
• Knowledge of different Cloud environments (eg Alibaba, GCP, AWS, Azure);
• Ability to speak, read and write in English;
• Experience with working on ticketing tools eg JIRA and ServiceNow.

You\xe2\x80\x99ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by \xe2\x80\x93 HSBC Software Development India