Job Description

Develop and implement AI-powered customer service solutions using Salesforce Agentforce platform.

Key Responsibilities

Design and build intelligent chatbots and virtual agents using Agentforce Implement natural language processing and machine learning capabilities Integrate AI agents with Salesforce Service Cloud and external systems Configure conversation flows, intent recognition, and entity extraction Optimize agent performance through continuous learning and training Collaborate with UX designers to create seamless customer experiences

Requirements

3+ years of experience in AI/ML platforms or conversational AI development Knowledge of Salesforce Service Cloud and Einstein AI capabilities Experience with chatbot development, NLP, and machine learning concepts Familiarity with programming languages like Python, JavaScript, or Apex Understanding of customer service processes and best practices Bachelor's degree in Computer Science, AI, or related field

Benefits & Compensation

AI and Salesforce certification support Health insurance and mental wellness programs Cutting-edge technology environment Opportunity to work on innovative AI projects

Ready to Apply?

Join our team and take your career to the next level. Submit your application today!