Job Description

Grade- BPO1/2



Skill- Agent Level Support



Location- Chennai

Responsibilities

Skills & competencies

(a) Response, diagnosis, resolution and tracking by phone, email, chat of customer support queries;

(b) Maintain response and resolution speed as defined by Service Level Objective ("SLO/s");

(c) Keep high customer satisfaction scores and follow quality standards in 90% of cases;


(d) Use existing knowledge base to provide a customer facing root cause assessment; and


(e) Provide customer facing bug progress summary using available tools and platforms.

Mandatory Skills

Good Comm skill(verbal /Written)

Typing skill (typing skills (Min 60 to 80 WPM))


Troubleshooting Experience: diagnosing, and resolving complex issues with SOP documents

Support Experience: Familiarity with support methodologies, case lifecycles, and analytical skills for breaking down issues.

Knowledge on any Ticketing tool , ITIL knowledge

Good to have

Exp 6+ months of experience in infra , Storage, Service Desk

Knowledge and hands on experience on Google products. (Gmail,Calender,Meet,drive,Docs,Sheet,Slides, Gemini app, Notebook LLM,Keep,Sites,Forms,Appsheet)

Google Workspace Administrator certification it would be great advantage.

Location

Chennai

Job Function

BUSINESS PROCESS SERVICES

Role

Executive

Job Id

377846

Desired Skills

Customer Service
Desired Candidate Profile

Qualifications

: BACHELOR OF COMMERCE