Job Description

Job Purpose


Responsible for initiating calls to potential or existing customers for home loan products, leads conversion, meeting performance targets, and delivering excellent customer experiences.


Responsibilities


Core Responsibilities:


1. Customer Outreach:


Make outbound calls to customers based on assigned leads or data. Introduce HL /LAP products, services, and offers. Explain the features and value propositions clearly.
2. Lead Generation:


Identify customer needs and qualify leads for the sales team. Document interactions and update customer records accurately.
3. Sales and Upselling:


Convince customers to purchase or upgrade products and services. Achieve individual sales targets consistently. Customer Relationship Management: Handle objections and resolve queries efficiently.
4. Reporting and Feedback:


Maintain accurate call logs and activity reports. Provide feedback to management regarding customer trends and challenges.
5. Compliance and Quality Assurance:


Adhere to company policies, scripts, and call guidelines. Ensure compliance with company standards and data protection policy. Qualification : Graduate , Masters / Postgraduate