This role will heavily focus on delivering almost the same outcomes as that of a territorial manager but at an area level. this along with the surged portfolio level which may in future detail further into bucket &/or product level would include operational activities like implementing strategies to reduce loss rates, supporting the onboarding process for new agencies, support in establishing vendor teams & channels, support in creating & maintaining strong executive level tracking mechanism, build, support and facilitate robust review mechanism duly coupled with effective collections & roll rate management strategies, assist in settlement frameworks along with support in execution of alternate resolutions tools & implementation of controls & key metrics for collections of unpaid dues beyond certain thresholds.
Key Responsibilities:
? creating field infrastructure for collections portfolios for a specific location.
? end to end vendor management: vendor onboarding, performance tracking, vendor level capacity planning & controls, vendor billing and validation.
? building, coaching and mentoring the field team; identifying team goals and evaluating team progress.
? responsible for day-to-day collections field operations with holistic improvement of the credit portfolio in the allotted area by improving overall collections.
? deliver detailed financial and behavioral trend analysis and produce robust collections, roll rates & NPA projections
? maintain and communicate detailed reports to track performance against plan
? ensuring highly customer centric field collections to deliver high standards of customer experience.
? be aware of what is happening on competition space and collection ecosystem and keep adding new ideas to improve collection efficiency
? examine strategic performance, spot emerging opportunities and identify threats/blockers at business, location & product level.
? look for novel strategic solutions & execute support solutions like legal proceedings and skip tracing effectively, and develop creative action plans for future.
? work seamlessly with other key stakeholders (front end collections, risk, product & tech) - to ensure portfolio quality & high standard of customer experience.
? provide early warning feedback on fraud / default indicators to risk team.
Qualifications and Skills:
? 2 to 4 years of field collection experience in financial services
? the required knowledge and flare to work with new technology solutions and ability to get deep into problem solving of critical concerns
? the ability to manage teams with approaches towards coaching and training your team members
? clear ability to see the bigger picture in mind and have the decisiveness to affect the long-term viability of the product
? ability to manage collection business partners at regional level and hence have relevant competencies and language expertise
? should be able to deliver under high decibel targets & also be open to travel as per business requirement
? adequate understanding of collection tools including but not limited to NPA tools, legal actionable etc.
Job Types: Full-time, Permanent
Pay: ?800,000.00 - ?850,000.00 per year
Benefits:
Provident Fund
Schedule:
Day shift
Supplemental Pay:
Performance bonus
Yearly bonus
Education:
Bachelor's (Preferred)
Experience:
total work: 1 year (Preferred)
Management: 1 year (Preferred)
Work Location: In person
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