Job Description

: Agency Collection Manager

Position Overview:

This role will heavily focus on delivering almost the same outcomes as that of a territorial manager but at an area level. this along with the surged portfolio level which may in future detail further into bucket &/or product level would include operational activities like implementing strategies to reduce loss rates, supporting the onboarding process for new agencies, support in establishing vendor teams & channels, support in creating & maintaining strong executive level tracking mechanism, build, support and facilitate robust review mechanism duly coupled with effective collections & roll rate management strategies, assist in settlement frameworks along with support in execution of alternate resolutions tools & implementation of controls & key metrics for collections of unpaid dues beyond certain thresholds.

Key Responsibilities:


creating field infrastructure for collections portfolios for a specific location.


end to end vendor management: vendor onboarding, performance tracking, vendor level capacity planning & controls, vendor billing and validation.


building, coaching and mentoring the field team; identifying team goals and evaluating team progress.


responsible for day-to-day collections field operations with holistic improvement of the credit portfolio in the allotted area by improving overall collections.


deliver detailed financial and behavioral trend analysis and produce robust collections, roll rates & NPA projections


maintain and communicate detailed reports to track performance against plan


ensuring highly customer centric field collections to deliver high standards of customer experience.


be aware of what is happening on competition space and collection ecosystem and keep adding new ideas to improve collection efficiency


examine strategic performance, spot emerging opportunities and identify threats/blockers at business, location & product level.


look for novel strategic solutions & execute support solutions like legal proceedings and skip tracing effectively, and develop creative action plans for future.


work seamlessly with other key stakeholders (front end collections, risk, product & tech) - to ensure portfolio quality & high standard of customer experience.


provide early warning feedback on fraud / default indicators to risk team.

Qualifications and Skills:


2 to 4 years of field collection experience in financial services


the required knowledge and flare to work with new technology solutions and ability to get deep into problem solving of critical concerns


the ability to manage teams with approaches towards coaching and training your team members


clear ability to see the bigger picture in mind and have the decisiveness to affect the long-term viability of the product


ability to manage collection business partners at regional level and hence have relevant competencies and language expertise


should be able to deliver under high decibel targets & also be open to travel as per business requirement


adequate understanding of collection tools including but not limited to NPA tools, legal actionable etc.

Job Types: Full-time, Permanent

Pay: ₹800,000.00 - ₹850,000.00 per year

Benefits:

Provident Fund
Schedule:

Day shift
Supplemental Pay:

Performance bonus Yearly bonus
Education:

Bachelor's (Preferred)
Experience:

total work: 1 year (Preferred) Management: 1 year (Preferred)
Work Location: In person