Job Description

Key Responsibilities

Handle after-sales service requests from our clients. Provide written and verbal communication in Spanish to address queries and concerns. Coordinate with the SCM team for invoice generation, follow-ups, and documentation. Maintain accurate records of service requests, escalations, and resolutions. Ensure timely and professional handling of customer issues. Collaborate with internal departments (finance, logistics, operations) for smooth service delivery. Support continuous improvement initiatives in after-sales processes.

Requirements

Minimum 1 year of experience in after-sales service, customer support, or backend coordination. Fluency in Spanish (written and verbal) is mandatory. Strong coordination skills with cross-functional teams, especially SCM. Proficiency in MS Office (Excel, Word, Outlook). Strong organizational and multitasking abilities with attention to detail. Ability to work in afternoon/evening shift timings.
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹22,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person