Sambhav Group is a reputed real estate developer known for delivering quality residential and commercial projects across Mumbai. We are committed to providing exceptional customer satisfaction and service throughout the customer journey -- from booking to handover and beyond.
Role Overview:
The Aftersales Executive/Manager will be responsible for handling all post-possession client interactions, addressing customer queries, ensuring timely resolution of complaints, and maintaining strong client relationships to uphold the brand's reputation for service excellence.
Key Responsibilities:
Act as a single point of contact for customers after possession of their property.
Manage and resolve customer queries, complaints, and maintenance issues in a timely manner.
Coordinate with internal departments (Engineering, CRM, Accounts, etc.) for issue resolution.
Monitor defect liability period (DLP) services and ensure all rectifications are done efficiently.
Conduct regular site visits and follow-ups to ensure customer satisfaction.
Maintain detailed records of customer complaints, resolutions, and feedback.
Prepare periodic MIS reports on aftersales activities and service quality.
Support the CRM team during handover and documentation processes.
Build and maintain positive long-term relationships with clients.
Key Skills & Competencies:
Strong communication and customer-handling skills.
Problem-solving attitude and ability to manage multiple cases efficiently.
Basic technical knowledge of construction, finishing, and maintenance works.
Good coordination and follow-up skills with internal and external stakeholders.
Proficiency in MS Office and CRM software.
Qualifications & Experience:
Graduate
5-10 years of experience in the
real estate industry
, preferably in
Aftersales / Customer Care / Post Handover
roles.
Experience handling high-end residential or commercial projects will be an added advantage.
Job Type: Full-time
Pay: ₹20,000.00 - ₹45,000.00 per month
Work Location: In person
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