Job Description

Handle customer inquiries, complaints, and service requests for pet products and services Schedule and coordinate service appointments for pet grooming, training, and veterinary consultations Follow up with pet owners to ensure satisfaction and address any concerns Maintain customer and pet records in CRM system with service history Coordinate with grooming, training, and veterinary teams for timely service delivery Conduct customer feedback calls to assess service quality and pet wellness outcomes Identify opportunities for additional pet services, products, or wellness packages Generate service reports and track customer satisfaction and pet health metrics Manage service appointment calendar for grooming, training, and health check-ups Proactively drive achievement of monthly targets for customer retention, service revenue, and satisfaction metrics
Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Cell phone reimbursement Paid time off
Ability to commute/relocate:

Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):

Current monthly compensation
Experience:

After-sales service: 1 year (Required)
Work Location: In person