Job Description

Customer Support:

Serve as the primary point of contact for customers' aftersales queries, including service requests, technical assistance, and product warranties.

Service Coordination:

Schedule and coordinate field service engineers or technicians for maintenance, repairs, and installations as needed.

Spare Parts Management:

Manage and coordinate the supply of spare parts, ensuring timely availability to meet customer needs, followup for import order, preparation of offers and coordination with clients.

Order Processing:

Process aftersales orders, including maintenance contracts, spare parts, and repairs, ensuring accuracy and promptness.

Warranty Management:

Administer warranty claims and ensure all relevant documentation is in place for warranty validation.

Service Level Agreements (SLAs):

Ensure service requests are handled within agreed SLAs and maintain regular communication with customers regarding the status of their requests.

Complaint Resolution:

Handle customer complaints related to aftersales services, ensuring a swift and satisfactory resolution.

Reporting:

Prepare MIS Reports on aftersales activities, including key metrics, AFS Order Registers, Collections & Projections.

Collaboration:

Liaise with internal teams such as sales, procurement, and technical departments to ensure seamless aftersales support.

Documentation:

Maintain comprehensive records of imported spares, customer interactions, services rendered, and follow-up actions.

Job Type: Full-time

Pay: ?20,000.00 - ?25,000.00 per month

Benefits:

Cell phone reimbursement Health insurance
Schedule:

Day shift
Education:

Bachelor's (Preferred)
Experience:

Sales Co-ordinator: 2 years (Preferred) Manufacturing: 2 years (Preferred)
Language:

English (Preferred)
Work Location: In person

Speak with the employer

+91 7977643117