Job Description

Job Location MUMBAI GENERAL OFFICE

Currently, Braun after sales in India is managed by a Full-Service Distributor and a network of service centres which help take care of services like 1/ In-warranty and Out-warranty information 2/Repair and Replacement services. The after sales specialist will be end to end responsible for running this system from complaint/ clarification received to redressal, ensuring timely closure. Also, management of spare parts, ordering, inventory holding, working closely with service partners like courier services, distributors, service centres, agencies etc will be part of scope. The individual will also be responsible for publishing weekly tracker for status check and escalation.
Qualification
Candidates must have a graduate degree with minimum 5 years of experience preferably in after sales in electronics/ appliances industry
YOUR TEAM
You will report directly to the India Braun Outcome Leader, working closely with the Braun After Sales Service distributor, complaint registration agency, other service providers like courier partners, service centres and their extended teams.
HOW SUCCESS LOOKS LIKE

• Process Implementation: Successfully implement the monthly drumbeat of After Sales
• Coordinate and be the central SPOC for end to end After sales service providers Distributors, agencies, service centres
• Continuous Learning: Demonstrate agility in learning and acquiring new skills to adapt to evolving landscapes.

RESPONSIBILITIES OF THE ROLE:

• Communication and Coordination: Collaborate with After sales service providers.
• Execution Excellence: Ensure timely closure of all complaints and queries.
• Monthly Reporting: Weekly reporting of status along with RCA and help needed to fix.
• Escalation Management: Assess and escalate critical findings or issues to senior leadership as needed.

Job Qualifications
ROLE REQUIREMENTS

• Collaboration and Leadership: Ability to work effectively in a matrixed, team-oriented environment, demonstrating leadership and collaborative skills.
• Interpersonal Skills: Strong interpersonal skills with the ability to problem solve, lead and influence.
• Communication Skills: Intermediate verbal and written communication skills in English.

ABOUT US
We produce globally recognized brands, and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Alwaysxc2xae, Arielxc2xae, Gillettexc2xae, Head & Shouldersxc2xae, Herbal Essencesxc2xae, Oral-Bxc2xae, Pampersxc2xae, Pantenexc2xae, Tampaxxc2xae and more. Our community includes operations in approximately 70 countries worldwide. Visit to know more.
We are an equal opportunity employer and value diversity at our company. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, HIV/AIDS status, or any other legally protected factor.
Job Schedule Full time
Job Number R000132780
Job Segmentation Experienced Professionals (Job Segmentation)