is the premier coworking space in Indore. We offer a wide variety of workspace options to choose from, including coworking spaces, private offices, and meeting rooms.
We are hiring After Sales Service - Hospitality for Vijay Nagar Location.
Key Responsibilities:
Client Onboarding Support:
Coordinate smooth onboarding for new clients including workspace setup, access control, welcome kits, and facility walkthroughs.
Post-Sale Follow-Up:
Regularly engage with clients post-signup to ensure expectations are met and gather feedback for improvement.
Issue Resolution:
Address and resolve client concerns related to Wi-Fi, facility maintenance, billing, or other service-related issues.
Relationship Management:
Build strong post-sale relationships with clients to encourage retention and potential upgrades or referrals.
Feedback Collection:
Proactively gather and log member feedback using surveys, check-ins, and reviews; escalate recurring concerns.
Cross-Department Coordination:
Collaborate with facility management, IT, housekeeping, and front office to ensure service delivery standards are consistently met.
Renewal & Upselling Support:
Work closely with the sales or community teams to identify upselling opportunities and support contract renewals.
CRM & Ticketing Updates:
Maintain accurate and up-to-date records of all client interactions, feedback, complaints, and resolution status.
Event Support:
Assist in organizing post-sale engagement initiatives like networking events, workshops, and wellness activities.
Job Types: Full-time, Part-time, Permanent
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