After Sales Service Hospitality

Year    MP, IN, India

Job Description

Nexus Spaces

is the premier coworking space in Indore. We offer a wide variety of workspace options to choose from, including coworking spaces, private offices, and meeting rooms.

We are hiring After Sales Service - Hospitality for Vijay Nagar Location.

Key Responsibilities:



Client Onboarding Support:


Coordinate smooth onboarding for new clients including workspace setup, access control, welcome kits, and facility walkthroughs.

Post-Sale Follow-Up:


Regularly engage with clients post-signup to ensure expectations are met and gather feedback for improvement.

Issue Resolution:


Address and resolve client concerns related to Wi-Fi, facility maintenance, billing, or other service-related issues.

Relationship Management:


Build strong post-sale relationships with clients to encourage retention and potential upgrades or referrals.

Feedback Collection:


Proactively gather and log member feedback using surveys, check-ins, and reviews; escalate recurring concerns.

Cross-Department Coordination:


Collaborate with facility management, IT, housekeeping, and front office to ensure service delivery standards are consistently met.

Renewal & Upselling Support:


Work closely with the sales or community teams to identify upselling opportunities and support contract renewals.

CRM & Ticketing Updates:


Maintain accurate and up-to-date records of all client interactions, feedback, complaints, and resolution status.

Event Support:


Assist in organizing post-sale engagement initiatives like networking events, workshops, and wellness activities.

Job Types: Full-time, Part-time, Permanent

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Job Detail

  • Job Id
    JD3875732
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Part Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    MP, IN, India
  • Education
    Not mentioned
  • Experience
    Year