Job Description

!!! Job Opening !!!

Designation :

After Sales and Service Executive

Experience :

4-5 Years

Industry :

Engineering / Industrial

Products Skills :

SAP B1, MS Excel, MS Office, Good communication in English & Hindi

Reporting To :

After Sales / Service Manager

Share your CV on :-

recruiting@fristam.in
or

Call :-

8855075289

1. Spares Quote Preparation :-

Prepare accurate and timely quotations for spare parts based on customer requirements. Ensure all quotes are technically and commercially compliant. Maintain quote records and follow-up schedules.

KPI :

TAT (Turnaround Time) for quote submission Quote to Order conversion ratio

2. Spares Order Booking :-

Process customer orders in SAP B1 accurately and efficiently. Ensure alignment with pricing policies and commercial terms. Coordinate with stores and dispatch for timely order fulfillment.

KPI :

Order booking accuracy Order processing time On-time delivery coordination

3. Client Consultation for Spares & Service :-

Understand customer requirements for spares and service. Provide professional consultation to recommend the most suitable and cost-effective solutions. Proactively suggest preventive maintenance parts.

KPI :

Customer satisfaction (feedback scores) Number of value-added consultations

4. Customer Communication & Relationship Management :-

Maintain regular and professional communication with clients for updates, order status, and support. Follow up on quotes and inquiries to close the sale. Identify opportunities to grow spares business with existing clients.

KPI :

Customer retention rate Repeat business ratio Achievement of monthly spares sales targets

5. Pump Data & Service History Management :-

Maintain and update the installed base data of pumps. Record service interventions, spares replaced, and complaints resolution in a systematic way. Utilize historical data to anticipate future requirements.

KPI :

Accuracy of pump history database Utilization of service history in spares forecasting

6. Documentation & Reporting :-

Maintain up-to-date records of quotes, orders, service calls, and feedback. Prepare monthly MIS reports on spares sales, order status, and service performance.

KPI :

Timeliness and accuracy of reports MIS presentation and data clarity

7. Coordination with Internal Teams :-

Liaise with service engineers, logistics, stores, and production teams to ensure smooth after-sales operations. Coordinate for service schedules, part availability, and customer escalations.

KPI :-

Resolution time for internal queries Inter-departmental coordination score

8. System Proficiency (SAP B1 & MS Office) :-

Efficient use of SAP B1 for order processing, billing, and service records. Use Excel and Office tools for documentation, reporting, and analysis.

KPI :

Error rate in SAP entries Effective use of Excel formulas, dashboards, or tracking sheets

9. Continuous Improvement & Feedback :-

Identify recurring issues and suggest process improvements. Gather customer feedback for service quality enhancement.

KPI :-

Number of improvements suggested Implementation success rate
Job Types: Full-time, Permanent

Pay: ₹30,902.98 - ₹40,394.58 per month

Benefits:

Food provided Health insurance Provident Fund
Work Location: In person