Job Description

Department
Service
Job posted on
Jul 17, 2025
Employee Type
White Collar - Confirmed
Experience range (Years)
6 years - 9 years

Group Company:

ELGI EQUIPMENTS LIMITED

Designation:

FRONT LINE-AFTER MARKET (SERVICE)

Office Location:

Delhi (Domestic)

Position description:

Description

Primary Responsibilities:

Provide on time service to customers in the assigned area

Provide on time service to customers in the assigned area, check the service due of the machines and guide the dealer service team to generate service, spares, retrofits revenue to ensure aftermarket service revenue generation and customer satisfaction.

Roles

Objectives

Reduce Overall Customer Complaints Turnaround Time

Ensure all the calls are attended and restored within 48 hours of time

Review manpower at the dealer's end based on the machine population

Ensure all the complaint calls/service Calls are logged in the CRM

Ensure that all the machines commissioned in the field are logged in the CRM

Followup for Airends, OE Suppliers to ensure on time restoration

Ensure that all the reimbursements for the dealers are cleared on time

Escalate the specific problem faced in the machine to the product team for corrective actions

Conduct periodic training for Dealer Service Engineers / Co-ordinators on troubleshooting, CRM and proper installation

Ensure all the machines are commissioned are as per ELGi Standards and no installation complaints are onserved within 180 days

Conduct periodic audit of machines to ensure proper commissioning

AMC retention

Adhere to visit schedule for AMC Machines. (LEPSAC, OFSAC & Corporate AMC)

Providing Customer Service experience with no breakdowns, Value added benefits and retaining the customer

Project Phoenix

Provide leads to Aftermarket spares team for retrofits & valve Kits

Ensure all the AMC Visits for the dealer machines are attended on time

* Review monthly plans for the dealer team (Plan vs adherence) and ensure proper enquiry execution and quotation