Job Description

Job Title:

After Sales Executive - Spares Division

Department:

After Sales / Customer Support

Reports To:

After Sales Manager / Service Head

Location:

Bhosari, Pune maharashtra

Employment Type:

Full-Time

Role Summary

The After Sales Executive - Spares is responsible for managing spare parts sales, ensuring timely availability, and delivering excellent customer service to maintain strong post-purchase relationships. This role involves coordinating with customers, service teams, and suppliers to fulfill spare parts requirements, improve sales, and support overall after sales operations.

Key Responsibilities

Spare Parts Sales & Order Management

Generate and process spare parts sales orders. Achieve monthly and annual sales targets for the spares division. Prepare quotations and pricing proposals for customers.

Inventory & Stock Management

Monitor spare parts inventory levels to avoid stock-outs or overstocking. Coordinate with procurement for timely replenishment. Maintain accurate records of spare parts in stock.

Customer Relationship Management

Handle customer inquiries regarding spare parts availability, pricing, and delivery timelines. Resolve complaints related to spare parts quality or delivery. Build and maintain strong relationships with clients and dealers.

Coordination with Internal Teams

Work closely with the service department to understand customer needs. Liaise with logistics for timely dispatch of spares. Support warranty claim processing related to parts.

Reporting & Analysis

Prepare monthly sales reports and market analysis for management. Identify slow-moving and fast-moving spare parts trends. Suggest strategies to improve spare parts turnover and profitability.

Required Skills & Competencies

Strong knowledge of spare parts and after sales processes (preferably in [your industry, e.g., automotive, machinery, equipment]). Good communication, negotiation, and customer service skills. Proficiency in MS Office and ERP software. Problem-solving ability and attention to detail. Ability to work under pressure and meet deadlines.

Qualifications & Experience

Diploma/Degree in Mechanical, Automobile, or relevant field. 2-4 years of experience in after sales, spare parts sales, or related roles.
Job Type: Full-time

Pay: ?20,000.00 - ?35,000.00 per month

Benefits:

Provident Fund
Language:

English (Preferred)
Work Location: In person

Speak with the employer

+91 9130064439