Job Description

Line of Service AdvisoryIndustry/Sector Not ApplicableSpecialism SalesforceManagement Level Senior Associate & Summary A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology.Our Application Evolution Services team will provide you with the opportunity to help organizations harness the power of their enterprise applications by optimizing the technology while driving transformation and innovation to increase business performance. We assist our clients in capitalizing on technology improvements, implementing new capabilities, and achieving operational efficiencies by managing and maintaining their application ecosystems. We help our clients maximize the value of their Salesforce investment by managing the support and continuous transformation of their solutions in areas such as sales, service, marketing and customer relationship management.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.Role / Job Title :Senior AssociateExperience: 6 - 10 yearsKey Skills: Apex, Triggers, SOQL,CPQ,Service Cloud,Sales cloud, Community Cloud ,LWCEducational Qualification: BE / B Tech / ME / M Tech / MBA / MCAAs a Senior Associate, you\'ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:Use feedback and reflection to develop self-awareness, personal strengths and address development areas.Proven track record as an SME in chosen domain.Ability to come up with Client POC/POV for integrating/increasing adoption of emerging Tech. like BlockChain, AI et al with the product platform they are associated with.Mentor Junior resources within the team, conduct KSS and lessons learnt.Flexible to work in stretch opportunities/assignments.Demonstrate critical thinking and the ability to bring order to unstructured problems.Ticket Quality and deliverables review.Status Reporting for the project.Adherence to SLAs, experience in incident management, change management and problem management.Review your work and that of others for quality, accuracy and relevance.Know how and when to use tools available for a given situation and can explain the reasons for this choice.Seek and embrace opportunities which give exposure to different situations, environments and perspectives.Use straightforward communication, in a structured way, when influencing and connecting with others.Able to read situations and modify behavior to build quality relationships.Uphold the firm\'s code of ethics and business conduct.Demonstrate leadership capabilities by working with clients directly and leading the engagement.Work in a team environment that includes client interactions, workstream management, and cross-team collaboration.Good Team player. Take up cross competency work and contribute to COE activities.Escalation/Risk management.Managed Services - Application Evolution ServicesAt PwC we relentlessly focus on working with our clients to bring the power of technology and humans together and create simple, yet powerful solutions. We imagine a day when our clients can simply focus on their business knowing that they have a trusted partner for their IT needs. Everyday we are motivated and passionate about making our clients\xe2\x80\x99 better.Within our Managed Services platform, PwC delivers integrated services and solutions that are grounded in deep industry experience and powered by the talent that you would expect from the PwC brand. The PwC Managed Services platform delivers scalable solutions that add greater value to our client\xe2\x80\x99s enterprise through technology and human-enabled experiences. Our team of highly-skilled and trained global professionals, combined with the use of the latest advancements in technology and process, allows us to provide effective and efficient outcomes. With PwC\xe2\x80\x99s Managed Services our client\xe2\x80\x99s are able to focus on accelerating their priorities, including optimizing operations and accelerating outcomes. PwC brings a consultative first approach to operations, leveraging our deep industry insights combined with world class talent and assets to enable transformational journeys that drive sustained client outcomes. Our clients need flexible access to world class business and technology capabilities that keep pace with today\xe2\x80\x99s dynamic business environment.Within our global, Managed Services platform, we provide Application Evolution Services (formerly Application Managed Services), where we focus more so on the evolution of our clients\xe2\x80\x99 applications and cloud portfolio. Our focus is to empower our client\xe2\x80\x99s to navigate and capture the value of their application portfolio while cost-effectively operating and protecting their solutions. We do this so that our clients can focus on what matters most to your business: accelerating growth that is dynamic, efficient and cost-effective.As a member of our Application Evolution Services (AES) team, we are looking for candidates who thrive working in a high-paced work environment capable of working on a mix of critical Application Evolution Service offerings and engagement including help desk support, enhancement and optimization work, as well as strategic roadmap and advisory level work. It will also be key to lend experience and effort in helping win and support customer engagements from not only a technical perspective, but also a relationship perspective.Required SkillsExtensive experience working with Sales Cloud, Commerce Cloud, Service Cloud, CPQ.Experience with Salesforce APIs, Apex Triggers and Classes, SOQL, Force.com Tool and Toolkits.Experience in working with Salesforce Workflow Rules and Approvals, Visual Flow, Process Builder, and Salesforce limitations.Experience with REST/SOAP APIs (XML, JSON).User Interface: LWC, Salesforce Visual Force, HTML5, JavaScript, CSS, Lightening, jQuery, AJAX.Familiar with ETL tools (i.e., Mulesoft\xe2\x80\x99s Dataloader).Experience with Agile development processes, continuous integration, deployments.Working knowledge of Jira or similar project management/issue tracking tools.Strong understanding of design principles, technically scalable data modeling, Force.com development best practices.Develop accurate estimates on level of effort for timely project execution.Review and assure quality in all code entering the codebase.Continually evaluate and refractor code base for increased extensibility.Proficiency in developing unit testing with assertions for core functionality.Comprehensive experience in debugging and troubleshooting in Salesforce.Self-starter who has the ability to multi-task in a dynamic environment.Take responsibility for end-to-end solution delivery for their respective tracks.Customer-focused attitude.Detailed-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models and technologies.Team player with strong communication skills.Good communication skills.Ability to problem solve high-level software and application issues.Unit/Integration testing and support of UAT testing including development of test scenarios if requiredData mapping and support of data cleanupGo-live readiness preparation including cutover activities if requiredHypercare coverage after go-livePreferred SkillsApex coding (absorbing/processing data)Integration of third-party applications (APIs: SOAP, REST, JSON)Automation (using Batch)Relational databases (SQL)Experience working on a team using Scrum or other Agile project frameworkExperience in web-designing, HTML5, CSS3, Hibernate, GitExperience in integrating Salesforce with other applications via real-time, batch, synchronously and asynchronouslyExperience in creating and managing complex workflow rules, data validation and triggersExperience in Salesforce Out of the Box functionalityExperience in data management and data loading tools such as Data LoaderStrong understanding of release management and change managementAbility to develop technical requirements, prototyping, coding, testing, deployment and support using Agile/Scrum methodologiesEducation (if blank, degree and/or field of study not specified) Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required SkillsOptional SkillsDesired Languages (If blank, desired languages not specified)Travel Requirements Not SpecifiedAvailable for Work Visa Sponsorship? NoGovernment Clearance Required? NoJob Posting End Date

PwC