Job Description

Job Summary

We are seeking a skilled Developer with 5 to 10 years of experience specializing in AEP Customer Journey Analytics. The role involves working in a hybrid model with a focus on day shifts. The ideal candidate will contribute to enhancing customer experiences through data-driven insights and analytics playing a crucial role in our company's growth and societal impact.

Responsibilities

Develop and implement solutions using AEP Customer Journey Analytics to enhance customer experience. Collaborate with cross-functional teams to gather and analyze customer data for actionable insights. Design and optimize data models to support customer journey analytics initiatives. Provide technical expertise in integrating AEP with other platforms and systems. Ensure data accuracy and integrity across all analytics processes. Monitor and evaluate the performance of analytics solutions making improvements as needed. Support the creation of reports and dashboards to visualize customer journey data. Assist in troubleshooting and resolving technical issues related to analytics tools. Stay updated with the latest trends and technologies in customer journey analytics. Contribute to the development of best practices for data analytics and reporting. Work closely with stakeholders to understand their requirements and deliver tailored solutions. Ensure compliance with data privacy regulations and company policies. Drive continuous improvement in analytics processes to enhance efficiency and effectiveness.

Qualifications

Possess a strong understanding of AEP Customer Journey Analytics and its applications. Demonstrate proficiency in data modeling and integration techniques. Have experience in creating and managing dashboards and reports. Show expertise in troubleshooting and resolving technical issues. Exhibit strong analytical and problem-solving skills. Display excellent communication and collaboration abilities. * Be familiar with data privacy regulations and compliance requirements.