Job Description

- Bachelor's degree
- Experience with Microsoft Office products and applications


The AO Associate should be someone passionate about supporting a fast-paced Ops environment who will enjoy the challenges and rewards of working in a fast-growing organization and in a very international environment. This is a high visibility position with big scope of creativity and self-development. The individual should possess excellent written and verbal communication skills, as the candidate will work very closely with a diverse team. Ability to create and manage work plans, timelines and accommodate multiple priorities will be critical for success.
Responsibilities:
Follows SOP or manager's instructions and ensures tasks are quality compliant
Contributes to project improvement ideas, if applicable
Responsible for giving timely responses to stakeholders on related tasks with guidance, i.e., as per SOP and SLA
Proactively raises issues/alarms to manager or stakeholders
Meets business metrics and goals, i.e., SLA, productivity targets and quality benchmarks.
Maintains records of day-to-day work by updating trackers or workflow tools
Meets predetermined and assigned productivity targets and quality standards.


Speak, write, and read fluently in English


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