Job Description

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.



At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you're not just building the future - you're an agent of positive change, joining a global community on a mission to make an impact.

Learn more at diligent.com or follow us on LinkedIn and Facebook

Position Overview:

You are intense about technology and exceed all expectations with your clients, from deadlines to deliverables. This position is responsible for executing and delivering solutions related managed services requests from customers. This role is expected to be an expert in the Diligent solutions and collaborate with internal teams to get the job done.

Key Responsibilities

Deliver Professional Services over the course of the entire customer journey and/or product enablement lifecycle.

Proactively develop Domain and Product expertise to provide guidance to customers on best practices for Diligent solutions rollout and project execution through continuous learning and personal development.

Work with clients to understand their program goals

Leverage Diligent methodology to configure and implement our product and enable customers to use our product

Provide guidance on best practices and usage of our products to achieve best results.

Ensure a good customer experience during the implementation journey.

Ensure timely and quality delivery of the services contracted by customers.

Collaborate with Delivery Managers to ensure any new service requests are handled appropriately or routed request to the correct teams.

Required Experience/Skills

Up to 3 years of experience

Embody Customer First mindset in all undertakings, operating with urgency, excellence and accountability to customer outcomes and experiences.

Maintains a consistently high-quality level of work ethic including attention to detail, accuracy, following processes and procedures with stakeholders and customers.

Demonstrate effective time management and organization skills and ability to multi-task in a fast-paced environment

Shows a willingness to problem-solve and take on new challenges

Ability to work as part of a team to deliver in tight timeframes and respond quickly in a constantly changing environment

Preferred Experience/Skills

Passionate about Governance

Excellent communication skills-including delivery of presentations or workshop facilitation

What Diligent Offers You

Creativity is ingrained in our culture.

We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients

We care about our people.

Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few

We have teams all over the world

. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.

Diversity is important to us.

Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability - to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.



Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to

work onsite at least 50% of the time.

We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.





We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.

To all recruitment agencies:

Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.